Frequently Asked Questions

Travel should feel easier, not create another list of things to worry about. These answers cover common questions about our clothing, sizing, orders, delivery, returns, exchanges, refunds, payments, and customer support.

Products, Sizing, and Travel Use

1. How do I choose the right size?

Check the size chart and garment measurements on the individual product page before ordering.

For the most accurate comparison, measure a similar item you already own and compare its chest, waist, hip, length, sleeve, or inseam measurements with the listed product measurements.

2. Can I order my usual size?

You can use your usual size as a starting point, but sizing may vary between products because of the cut, fabric stretch, and intended fit.

Always review the measurements for the specific item rather than relying only on the size label.

3. What should I do if I am between two sizes?

Consider how you want the item to fit.

Choose the larger option for a more relaxed fit or extra layering room, and the smaller option for a closer fit when the fabric and product cut allow it.

You can also contact us at info@roamlayer.com before ordering if you need help comparing measurements.

4. Will every item fit the same way?

No.

A loose shirt, fitted top, relaxed dress, and pair of travel trousers may all fit differently even when they carry the same size label.

Please review the measurements and fit information on each individual product page.

5. Are the clothes suitable for hot-weather travel?

Many products in our collection are selected with warm-weather travel, easy movement, and relaxed styling in mind.

However, fabric weight, breathability, lining, stretch, and coverage vary by item, so please check the material and product details before ordering.

6. Can I wear the same piece for flights, sightseeing, and dinner?

Many travel pieces can move between different parts of a trip, but suitability depends on the individual product and your preferred style.

A relaxed shirt, easy dress, or lightweight pair of trousers may work across several settings without requiring a complete outfit change.

7. Are the clothes waterproof, quick-drying, or sun-protective?

Only when the individual product page specifically states that feature.

Please do not assume that an item is waterproof, quick-drying, windproof, UV-protective, or suitable for technical outdoor activities unless that characteristic is clearly included in the product information.

8. Can I wear the clothing for swimming, surfing, or water activities?

Only products specifically identified as suitable for water use should be worn for swimming, surfing, or similar activities.

Regular travel clothing may be affected by salt water, chlorine, repeated soaking, or prolonged moisture.

9. Will the clothing wrinkle inside a suitcase?

Some fabrics may crease when folded or compressed during travel. This is normal for many types of clothing and is not generally considered a defect.

Please check the care label before steaming or ironing.

Hanging the item after unpacking may also help reduce temporary folding lines.

10. Why does the color look slightly different from the website?

Color may appear slightly different because of:

Lighting
Photography
Screen brightness
Display calibration
Fabric texture
Viewing angle

Printed products may also have small differences in pattern placement.

These normal variations do not automatically mean that the product is defective.

11. What if the fabric feels different from what I expected?

Fabric weight, softness, stretch, texture, and structure can feel different in person.

Please review the material information and product description before ordering.

A preference for a different fabric feel is generally treated as a personal-preference return rather than a product defect.

12. How should I care for the clothing while traveling?

Always follow the care label attached to the garment.

In general:

Avoid packing clothing while it is wet
Keep products away from excessive heat
Avoid bleach unless permitted by the care label
Use a protective bag for damp or dirty clothing
Keep sharp jewelry and bag hardware away from delicate fabrics
Avoid ironing or steaming above the recommended temperature

Orders and Order Changes

13. How do I know that my order was received?

After checkout, you should receive an order-confirmation email.

This confirms that we have received your order request. Final fulfillment remains subject to payment confirmation, inventory availability, shipping eligibility, and normal order review.

If you do not see the confirmation email, please check your spam or junk folder.

14. Can I cancel my order?

Yes, please contact us at info@roamlayer.com as early as possible if you would like to cancel.

We recommend sending your request within 12 calendar hours after order confirmation, as this gives us the best opportunity to stop the order before fulfillment progresses.

If the order has already moved too far through preparation or has been handed over for shipment, cancellation may no longer be available.

If that happens, you can normally receive the package and then follow our Returns & Exchanges Policy.

15. Can I change the size, color, quantity, or product after ordering?

Please contact us at info@roamlayer.com as soon as possible, preferably within 12 calendar hours after order confirmation.

We will review the request based on:

Current order status
Product availability
Requested size or color
Quantity
Price difference
Shipping requirements

If the order has progressed too far through fulfillment, we may no longer be able to make the requested change.

A change is complete once we confirm it with you.

16. What happens if the replacement item costs more or less?

If the replacement product costs more, we will let you know about the price difference before completing the change.

If it costs less, the eligible difference can normally be returned to the original payment method.

Approved refunds are normally initiated within 3–7 business days, followed by the payment provider’s own processing period.

17. What should I do if I accidentally placed a duplicate order?

Where possible, we recommend contacting us within 12 calendar hours after the most recent order confirmation.

If the duplicate order has not progressed too far through fulfillment, we will make reasonable efforts to cancel it.

18. What happens if a size, color, or product becomes unavailable?

If an ordered product or variation becomes unavailable, we will contact you.

Depending on availability, you may be able to:

Select another available variation
Choose an alternative product
Wait for restocking where appropriate
Cancel the unavailable item
Receive a refund for the affected item

We will not substitute an unavailable product with a different product or variation without your agreement.

Shipping and Delivery

19. How long does order processing take?

Most orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Processing may include:

Payment verification
Address review
Inventory allocation
Product verification
Size, color, and quantity confirmation
Packaging
Preparation for shipment

Processing time is separate from carrier transit time.

20. How are orders fulfilled?

We purchase inventory from selected suppliers and use a combination of direct fulfillment and third-party warehouse fulfillment.

Depending on the product, available inventory, destination, and shipping requirements, your order may be prepared and shipped directly by us or fulfilled through one of the third-party warehouse partners we work with.

Because inventory may be available from different fulfillment locations, products in the same order may occasionally be shipped separately.

21. When do I qualify for free shipping?

Free standard shipping is available for:

United States orders of US$100 or more
International orders of US$160 or more

Eligibility is generally based on the qualifying merchandise subtotal after applicable discounts.

Taxes, duties, customs charges, and other third-party fees do not normally count toward the free-shipping threshold.

22. How long does delivery normally take?

Estimated carrier transit times after order processing are:

United States:approximately 5–10 business days
Canada:approximately 7–15 business days
Australia:approximately 7–15 business days
Europe:approximately 7–18 business days

These are estimated transit periods rather than guaranteed delivery dates.

Customs clearance, weather, carrier delays, public holidays, remote destinations, address issues, or transportation disruptions may extend delivery.

Please also allow our normal 1–2 business day processing period before shipment.

23. Do you ship internationally?

Yes.

Our primary markets include:

United States
Europe
Canada
Australia

Other supported destinations may also appear during checkout.

Shipping availability depends on the delivery address, carrier coverage, local restrictions, and current shipping conditions.

24. Which carriers do you use?

Depending on the order and destination, we may use:

USPS
DHL
UPS
FedEx

International packages may also be transferred to a local postal operator or authorized last-mile carrier for final delivery.

25. When will I receive my tracking number?

A shipping-confirmation email will normally be sent after your order has been dispatched.

Tracking may take approximately 24–72 hours to display its first meaningful carrier update.

Statuses such as “Label Created” or “Shipment Information Received” may appear before the first physical carrier scan.

26. Why are my items arriving in separate packages?

Products from the same order may be stored or prepared at different fulfillment locations.

As a result, you may receive:

More than one package
More than one tracking number
Packages handled by different carriers
Packages arriving on different days

Receiving one package does not necessarily mean that the entire order has been delivered.

You will not be charged additional shipping simply because we divide an order into multiple shipments for fulfillment purposes.

27. Can I ship to a P.O. box or parcel locker?

Availability depends on the assigned carrier and destination.

A physical street address is recommended because some carriers cannot deliver to certain:

O. boxes
Parcel lockers
Military addresses
Remote locations

If a particular address cannot be served, we may contact you for an alternative delivery address.

28. What should I do if I entered the wrong shipping address?

If fulfillment has not progressed too far, we will make reasonable efforts to correct the address.

After the package has been handed over for delivery, address changes depend on the carrier’s available services.

Carrier redirection or address correction may involve additional charges.

29. Who pays customs duties and import taxes?

International orders may be subject to:

Customs duties
Import taxes
VAT
Brokerage fees
Customs-clearance fees
Carrier handling charges
Other destination-specific charges

Where these amounts are not collected by us during checkout, they are generally handled by the customer according to the requirements of the destination country.

Free shipping does not automatically include customs duties or other import-related charges.

30. What should I do if tracking has stopped updating?

A temporary pause in tracking does not necessarily mean that your package is lost.

Please contact us if tracking shows no meaningful movement for approximately:

7 consecutive business days for a United States shipment
10 consecutive business days for an international shipment

We can review the available tracking information and, where appropriate, work with the carrier to investigate the shipment.

31. What if tracking says “Delivered” but I cannot find my package?

First check:

Around the delivery location
Porch or entrance
Garage or other safe locations
Mailbox or parcel locker
Building reception or mailroom
With household members
Property management
Nearby neighbors where appropriate
Any carrier delivery photograph

If the package still cannot be found, we recommend contacting us at info@roamlayer.com within 3 calendar days whenever reasonably possible.

We may review delivery scans, carrier information, photographs, address information, and other available evidence before determining the appropriate next step.

Returns and Exchanges

32. How long do I have to request a return or exchange?

We accept eligible return and exchange requests submitted within 30 calendar days after delivery.

The delivery date is based on the applicable carrier’s tracking information.

For items delivered separately, the 30-day period begins when the package containing that particular item is recorded as delivered.

33. What should I do before returning something?

Please contact us first at info@roamlayer.com.

This applies to both domestic and international orders.

After reviewing your request, we will provide the applicable return instructions and return destination.

Following the instructions provided helps us correctly identify your return and process it efficiently.

34. What condition should the clothing be in?

For a personal-reason return, we generally accept eligible products that are:

Unworn beyond reasonable indoor try-on
Unwashed
Unaltered
Clean
In suitable condition for inspection
Returned with applicable original tags and labels
Returned with applicable accessories and components
Free from significant stains or residue
Free from noticeable odors
Free from significant stretching, pilling, snagging, tearing, or visible wear

Reasonable indoor try-on is acceptable.

35. Can I return an item that does not fit?

Yes.

We accept eligible fit-related return requests submitted within 30 calendar days after delivery when the product meets the applicable return conditions.

A fit-related return is generally considered a personal-preference return, so the customer normally covers the applicable return shipping unless consumer law provides otherwise.

36. Can I exchange an item for another size or color?

An exchange may be available when:

The original product remains eligible for return
The requested size or color is available
The product is in suitable condition
The request is made within the applicable return period

Submitting an exchange request does not reserve inventory.

If a direct exchange is unavailable, we may process the eligible product as a return and ask you to place a new order.

37. Who pays for exchange shipping?

For exchanges based on personal preference, such as choosing another size or color, the customer generally covers the applicable return and replacement shipping costs.

If we confirm that we sent an incorrect, damaged, or defective product, we will provide the appropriate solution and shipping instructions.

38. Are sale items returnable?

Yes, sale and promotional items may generally be returned when they meet our normal return conditions.

Products clearly identified as Final Sale or non-returnable before purchase may be excluded from voluntary change-of-mind returns where permitted by law.

Discounted pricing by itself does not make an item Final Sale.

39. How soon should I send an approved return?

Once we provide the return instructions, we normally ask that the package be handed to the return carrier within 7 calendar days, unless a different timeframe is included with your instructions.

We recommend using a trackable shipping service and keeping your receipt and tracking number until the return has been completed.

40. Who pays for return shipping?

For personal-reason returns, customers generally cover:

Return shipping
Appropriate protective packaging
Optional insurance
Applicable carrier charges
Applicable international return costs

If we confirm that a product arrived damaged, defective, incorrect, or incomplete, we will provide the appropriate return or replacement instructions.

Please contact us before purchasing return postage in these situations so that we can provide the most appropriate solution.

Damaged, Incorrect, or Missing Items

41. What should I do if my item arrives damaged or defective?

Please contact us at info@roamlayer.com as soon as reasonably possible.

For visible product or shipping issues, we recommend contacting us within 7 calendar days after delivery whenever possible.

To help us review the issue, please provide where applicable:

Order number
Clear photographs of the complete product
Close-up photographs showing the issue
Photographs of relevant tags or labels
Photographs of the outer packaging
Photographs of internal packaging
Photograph of the shipping label
A brief description of the problem
Video where useful

We recommend keeping the affected product and packaging while the issue is being reviewed.

Where possible, please avoid washing, extensively wearing, altering, or repairing the affected product before contacting us.

42. What should I do if I receive the wrong size, color, or product?

Please contact us at info@roamlayer.com as soon as reasonably possible.

For easier review, we recommend reporting visible fulfillment errors within 7 calendar days after delivery.

Please include your order number and photographs showing:

Product received
Size or variation label
Product tag
Packaging
Shipping label

Depending on the confirmed issue and product availability, an appropriate solution may include replacement, exchange, partial refund, full refund, or another reasonable resolution.

43. What if an item or accessory is missing?

First check whether your order was divided into multiple shipments and review all tracking numbers associated with the order.

If all packages have arrived and something is still missing, please contact us at info@roamlayer.com.

Where possible, we recommend contacting us within 7 calendar days after delivery and providing:

Order number
Photograph showing the products received
Name of the missing product or component
Relevant packaging information

Refunds

44. When will I receive my refund?

After an eligible return has been received, inspected, and approved, we normally initiate the refund to the original payment method within 3–7 business days.

Your bank, card issuer, or payment provider may then require approximately 5–10 additional business days to display the funds.

45. How long does return inspection take?

After the complete authorized return reaches the designated return location, inspection normally takes approximately 3–7 business days.

For returns sent in multiple packages, review may begin after all expected packages have arrived.

46. Will my original shipping charge be refunded?

For voluntary personal-reason returns, original shipping charges are generally non-refundable unless applicable law provides otherwise.

If the return results from our confirmed error, a defective product, an incorrect product, or another circumstance for which we are responsible, applicable shipping charges will be handled accordingly.

47. Will customs duties or import taxes be refunded?

Amounts paid directly to customs authorities, carriers, brokers, banks, or other third parties are not automatically refundable by Roamlayer.

These may include:

Customs duties
Import taxes
VAT
Brokerage fees
Carrier charges
Currency-conversion fees
Foreign-transaction charges

Where an eligible tax was collected directly by us as part of the refundable transaction, it will be handled according to applicable tax requirements.

For amounts paid directly to another authority or provider, you may need to contact that party regarding any available reimbursement process.

48. What happens if I used a discount or promotion?

Refunds are based on the amount actually paid for the eligible returned product.

If the original promotion depended on:

Purchasing multiple products
Reaching a minimum order value
Receiving bundle pricing
Meeting a free-shipping threshold
Another promotional condition

and part of the order is later cancelled or returned, the applicable promotional benefit may be recalculated where permitted by law.

49. Can I refuse a package instead of requesting a return?

We recommend contacting us at info@roamlayer.com and following the normal return process rather than refusing delivery.

Refusing or failing to collect a package is different from completing an approved return.

If a refused, unclaimed, or undeliverable package is returned, the available refund will be reviewed after the package has been received.

Where permitted by law, actual non-refundable shipping, carrier, customs, storage, or return costs caused by the failed delivery may be reflected in the refund.

Payments, Privacy, and Support

50. Do you store my full payment-card information?

No.

Payments are processed through third-party payment service providers.

We do not store complete payment card numbers, card security codes, or complete financial account credentials in our own systems.

We may receive limited transaction information such as payment status, payment method type, transaction reference, refund status, or fraud-screening information where relevant to processing an order.

51. How is my personal information used?

We may use personal information to:

Process orders
Verify payments
Coordinate fulfillment
Arrange shipping and delivery
Provide customer support
Handle cancellations
Process returns and exchanges
Process refunds
Investigate shipping or product issues
Prevent fraud
Maintain website security
Operate and improve the website
Send marketing where permitted
Comply with legal obligations

When necessary to fulfill an order, relevant information may also be shared with payment providers, third-party warehouse partners, USPS, DHL, UPS, FedEx, local delivery providers, customs services, and other service providers involved in completing your order.

Additional details are available in our Privacy Policy.

52. How do I stop receiving promotional emails?

You can unsubscribe from promotional emails by:

Using the unsubscribe link included in the email
Contacting us at info@roamlayer.com
Updating any available communication preferences

We aim to process marketing opt-out requests promptly.

Even after unsubscribing from promotional messages, you may still receive important non-marketing communications about:

Orders
Payments
Shipping
Delivery
Returns
Exchanges
Refunds
Cancellations
Account security
Product or safety notices

53. How can I contact you?

For product questions, sizing help, order changes, shipping concerns, cancellations, returns, exchanges, refunds, payment questions, or other customer support matters, please contact us:

Company Name: Roamlayer LLC
Email: info@roamlayer.com
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)

When contacting us about an existing order, please include your order number so that we can locate the relevant information more easily.