Privacy Policy

Publication Date: September 18, 2026

About This Policy

ROAMLAYER LLC operates this website and is responsible for the personal information we process as a data controller.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information when you browse our store, create an account, place an order, contact us, submit a review, or subscribe to marketing.

It also explains your privacy choices and how to exercise your rights.

Browsing our website or purchasing a product does not, by itself, constitute consent to optional advertising, analytics, or marketing.

1. Personal Information We Collect

Information You Provide

Category	Information Collected	Purpose
Account information	Email address, account credentials, and profile information you choose to save	Creating and managing your account
Order information	Name, email address, telephone number, delivery and billing addresses, products, quantities, and order details	Processing purchases, arranging delivery, and managing orders
Customer service information	Contact details, order number, messages, and correspondence	Answering inquiries and resolving problems
Return and exchange information	Order details, affected items, your request, and relevant photographs or videos	Handling returns, refunds, exchanges, and product issues
Marketing preferences	Email address, subscription source and time, consent records, and unsubscribe status	Sending requested marketing and respecting your choices
Review content	Reviews, associated display information, and photographs you submit	Publishing and managing customer feedback
Tracking requests	Order number and information used to identify the order	Providing shipment updates and delivery assistance

Creating an account is optional. You can purchase as a guest.

Information needed to process payment, identify your order, contact you, and deliver the goods is necessary to complete a purchase. Without it, we cannot perform the affected service.

Payment Information

Payment service providers handle payment authorization and processing.

We receive limited transaction information needed to manage orders, refunds, security checks, and disputes. This includes payment status, transaction identifiers, payment method details, card brand, and the last four digits of a payment card.

We do not store full payment card numbers, CVV, or full financial account credentials.

Please do not submit these details through email, contact forms, or product reviews.

Information Collected Automatically

We collect information needed to operate and secure the website, together with optional analytics and advertising information when you provide the relevant consent.

This includes:

IP address and approximate location inferred from it.
Browser, device, operating system, and language information.
Pages viewed, access times, and referring pages.
Searches entered on our website.
Clicks and other website interactions.
Shopping cart contents and checkout activity.
Order, payment, cancellation, return, and refund activity.
Cookie identifiers and advertising campaign or click identifiers.

We do not actively collect GPS coordinates or precise real-time device location. We do not use session replay, heatmaps, or device fingerprinting tools.

Information About Recipients

If you arrange delivery to another person, we use their name, delivery address, contact details, and delivery instructions to fulfill the order and provide delivery support.

Please provide only the information needed and inform the recipient that you have shared it with us.

Information From Service Providers

We receive payment confirmations, refund status, delivery updates, and information needed to investigate transaction or delivery problems from the providers involved in your order.

We do not purchase customer contact lists.

2. How We Use Personal Information

We use personal information to:

Operate the store, shopping cart, checkout, and account features.
Process payments and fulfill orders.
Provide tracking and delivery updates.
Handle returns, exchanges, refunds, and complaints.
Respond to questions and provide customer support.
Maintain accounting, tax, and transaction records.
Protect accounts and investigate fraud or suspicious activity.
Publish and moderate customer reviews.
Send marketing you have chosen to receive.
Measure website and advertising performance with the relevant consent.
Record and implement privacy preferences.
Respond to binding legal requests and handle legal claims.

We do not make optional marketing consent a condition of purchasing goods.

3. Legal Bases for Processing

For processing governed by European data protection law, we rely on the following legal bases:

Purpose	Legal Basis
Processing purchases, delivery, contractual after-sales services, and steps you request before a purchase	Performance of a contract
Providing an account you request	Performance of a contract
Meeting binding tax, accounting, and other legal requirements	Legal obligation
Website security, fraud prevention, non-contractual customer inquiries, review moderation, and legal claims	Legitimate interests, balanced against your rights
Optional analytics, advertising tracking, and promotional email subscriptions	Consent

Our legitimate interests include maintaining a reliable store, protecting customers and transactions, providing relevant customer feedback, and resolving disputes.

You can object to processing based on legitimate interests. Where we rely on consent, you can withdraw it without affecting the lawfulness of processing completed before withdrawal.

4. Cookies and Privacy Preferences

We use cookies and similar technologies for essential website functions and optional functionality, analytics, performance measurement, and advertising.

Our cookie preference tool lets you accept, reject, or customize non-essential categories.

Necessary cookies support functions such as sessions, shopping carts, website security, and storing your privacy choices. Non-essential cookies and tracking tools remain disabled until you provide the relevant consent.

Closing the banner, ignoring it, or continuing to browse does not constitute consent.

You can reopen the website’s cookie settings at any time. Withdrawing consent stops subsequent consent-based collection through the affected tools. It does not automatically erase information already collected; you can contact us to request deletion.

We remember your cookie preference for 180 days, after which we request confirmation again. We seek fresh consent before starting a new consent-based purpose outside your existing choice.

Browser settings also let you block or delete cookies. Deleting cookies can remove your saved preferences, and blocking necessary cookies can affect store functions.

Please refer to our Cookie Policy for additional information.

5. Advertising and Analytics

We use Google Ads and Meta Pixel to measure advertising performance and support relevant advertising, subject to your consent.

These tools process information such as IP addresses, device and browser details, online identifiers, referral information, and events including page views, product views, additions to the shopping cart, and purchases. Event information includes associated product or transaction details.

We use this information to understand advertising results, attribute transactions to campaigns, and manage audiences based on permitted website activity.

We do not upload customer email addresses or telephone numbers to advertising platforms for customer-list matching. We do not use enhanced conversions or advanced matching.

We do not transmit advertising events through server-side conversion integrations.

Advertising cookies and browser-based advertising events require the relevant consent. You can reject or withdraw that consent through the website’s cookie settings.

Advertising platforms also process information under their own privacy notices and are not necessarily acting solely on our instructions.

Official privacy notices:

6. Marketing Emails

We send promotional emails to people who choose to subscribe. These messages include offers, product information, and store updates.

Subscription is optional. Providing an email address for an order does not automatically enroll you in marketing.

An abandoned-cart message encouraging a purchase is treated as marketing and follows the relevant marketing permissions.

You can unsubscribe through the link in a promotional email or by contacting [email protected]. We stop future promotional sends when your request is received and applied. A message already transmitted can still arrive.

We retain the minimum information needed to prevent further unwanted marketing.

Unsubscribing does not stop necessary messages concerning existing orders, payments, shipping, refunds, security, or customer support.

We do not send promotional SMS messages.

7. Who Receives Personal Information

We disclose information needed for the following purposes:

Recipient Category	Information Involved	Purpose
Hosting and technical providers	Website records, account and order data, form submissions, and technical logs	Hosting, maintenance, and security
Payment and transaction-security providers	Contact and billing details, transaction information, and relevant security information	Payments, refunds, authentication, fraud prevention, and disputes
Fulfillment partners	Recipient details, order contents, and necessary delivery instructions	Preparing and fulfilling orders
Carriers and tracking providers	Recipient contact details, delivery address, shipment identifiers, and delivery status	Transportation, tracking, and delivery support
Email providers	Email addresses, correspondence, subscription preferences, and message content	Service communications and permission-based marketing
Advertising providers	Consented online identifiers, website interactions, and event information	Advertising measurement and audience management
Professional advisers and competent authorities	Information relevant to a particular matter	Accounting, legal obligations, investigations, and claims

Our website uses WordPress. Hostinger provides hosting and email services. CookieYes supports cookie preference management. DHL, FedEx, fulfillment partners, and our order-tracking system support delivery-related services.

Providers processing information on our behalf are subject to appropriate instructions and contractual obligations. Fulfillment partners are not authorized by us to use customer delivery information for unrelated marketing.

Payment providers, carriers, and advertising platforms also have independent responsibilities for some processing under their own privacy notices.

We disclose information in response to binding legal requirements and where necessary for lawful protection or enforcement of rights.

8. Advertising Sharing and Opt-Out Choices

We do not sell or rent customer contact lists for money.

However, disclosure of identifiers and website activity to advertising platforms can fall within legal definitions of “sale,” “sharing,” or targeted advertising even without a monetary payment.

You can reject advertising cookies through the website’s cookie settings and contact [email protected] to object to advertising-related processing or request assistance with previously collected information.

We do not knowingly sell or share personal information of children under 16 for cross-context behavioral advertising.

9. International Processing and Transfers

We operate in the United States. Our service providers process information in the United States and other locations used to provide hosting, communications, payments, fulfillment, delivery, and advertising services.

Information can therefore be processed outside your country of residence, where data protection laws differ.

For transfers subject to European data protection restrictions, we use an applicable adequacy decision or appropriate safeguards, including approved standard contractual clauses where required. The mechanism depends on the recipient and the transfer, with additional protections applied when necessary.

We do not rely solely on your use of the website or general acceptance of this policy as authorization for international transfers.

You can contact [email protected] for information about the relevant recipients, processing locations, and applicable safeguards, including how to obtain a copy subject to appropriate protection of confidential information.

10. Retention of Personal Information

We retain personal information only for the purposes for which it is needed.

Information	Retention Period or Criteria
Account information	While the account remains active; unnecessary information is deleted or anonymized within 30 days of an effective closure or deletion request
U.S. order, invoice, and related transaction records	7 years under our business retention schedule
EU order, invoice, and related transaction records	Up to 10 years for necessary accounting and tax records
Independent fraud and security investigation records	Up to 3 years after resolution, unless a continuing claim or legal obligation requires longer retention
Customer service records	3 years after the matter is closed
Return, exchange, and refund supporting records	3 years after resolution, with longer retention for unresolved claims or applicable legal obligations
Marketing subscription information	During the subscription; necessary consent evidence is retained for up to 3 years after withdrawal
Unsubscribe records	For as long as needed to prevent unwanted marketing through the relevant program
Identifiable analytics data under our control	No longer than 13 months
Cookie preference	180 days
Reviews and uploaded content	While published; removed from normal-use systems within 30 days of an effective deletion request unless continued retention is justified
Backups	A rolling period of up to 90 days

Accounting retention does not mean every piece of information associated with an order is kept for the full accounting period. Details no longer needed are deleted or anonymized earlier.

Information connected to an unresolved dispute, investigation, or legal hold is retained for the relevant obligation and restricted to that purpose.

Deleted information can remain temporarily in backups until those copies expire. Backup information is not used to restart discontinued marketing, and deletion instructions are reapplied following restoration.

Independent providers apply their own retention rules to information they control.

11. Security

We use HTTPS, encryption, access restrictions, and access logging to protect personal information.

Access is limited to the work needed to operate the store and provide services. We maintain procedures for investigating suspected security incidents, limiting their impact, and making notifications required by law.

No website or transmission method guarantees absolute security. Please use a strong account password and avoid sending unnecessary sensitive information.

Contact [email protected] if you believe an account or personal information has been compromised.

12. Your Privacy Rights

Depending on the law governing the processing, you have rights to:

Obtain information about our collection, use, and disclosure of personal information.
Access your information.
Correct inaccurate information.
Request deletion.
Receive a portable copy.
Restrict processing.
Object to processing based on legitimate interests.
Withdraw consent.
Opt out of covered sale, sharing, or targeted advertising.
Challenge certain automated decisions.
Appeal a privacy-request decision.
Complain to a competent regulator.

Rights are subject to their legal conditions and exceptions. For example, closing an account does not require deletion of records still needed for tax obligations or an unresolved claim.

We explain any refusal or necessary retention and do not discriminate against you for exercising privacy rights.

European Requests

For requests governed by the GDPR, we respond without undue delay and within one month.

If the complexity or number of requests justifies an extension, we explain the reason within that first month. The permitted extension is up to two further months.

You can complain to the competent supervisory authority, including the authority where you live, work, or believe an infringement occurred.

U.S. Requests

State privacy rights depend on your residence and the law’s application to our processing.

We respond within the applicable statutory period and explain any permitted extension or refusal. To appeal a decision, reply to our response or email [email protected], identifying the request and your reason for appeal.

13. How to Submit a Request

Email [email protected] with a description of your request and the email address associated with the relevant account, order, or communication.

Account holders can also update available account details by signing in.

We use proportionate verification for requests involving access to or deletion of personal records, such as checking the associated email address or order information. We do not require unnecessary identity verification for an advertising opt-out.

We do not request full payment card numbers, CVV, or unnecessary financial credentials to verify a request.

An authorized agent can act on your behalf. We request reasonable evidence of authority and confirmation from you where needed.

We communicate relevant correction, deletion, or preference changes to providers handling the affected information on our behalf. For providers acting independently, we explain the available request channels and our role in assisting.

14. Reviews and Customer Content

Reviews and photographs submitted for publication are visible to other visitors. Please avoid including delivery addresses, payment details, or other private information.

We moderate submissions to address spam, fraud, unlawful material, and content unrelated to the shopping experience.

Submitting a review does not authorize use of your identifiable photographs or testimonial in paid advertising. We obtain separate permission before that use.

To request removal of content or withdraw permission for future advertising use, contact [email protected]. Withdrawal does not affect lawful processing completed before it was withdrawn.

15. Children’s Privacy

Our store is intended for a general adult audience and is not directed to children. We do not knowingly collect personal information from children under 13.

We do not routinely collect birth dates or require identity documents to verify age.

If we learn that information was collected from a child without authorization required by law, we investigate and delete it or take other appropriate steps.

Parents and guardians can contact [email protected] concerning a child’s information.

16. Automated Processing

Advertising tools use permitted website activity to measure conversions, group interests, and influence which advertisements are displayed.

Payment and security services also provide information used in transaction-risk reviews.

We do not make our own order-rejection or account-restriction decisions solely through automated processing. Relevant decisions receive human review, and you can contact us to request reconsideration.

Independent providers operate their own systems under their respective privacy notices.

17. External Services

Our website includes links to external websites and services.

When another provider independently collects or processes information, its privacy notice applies to that activity. Please review the relevant notice before submitting information through an external service.

18. Changes to This Policy

We update this policy when our practices or applicable requirements change. The date at the top identifies the published version.

For material changes affecting personal information, we provide an appropriate website notice or email notification.

Where a new purpose requires consent, we request it before starting that processing. Publishing a revised policy does not, by itself, provide consent.

19. Company Information and Contact

Company Name: ROAMLAYER LLC
Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA
Email: [email protected]
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM, Central Time, excluding company-observed holidays.

Please use these details for privacy questions, requests, or complaints.