Refund Policy

Effective Date: September 8, 2026

At Roamlayer, we want the refund process to be clear and straightforward. This Refund Policy explains when a refund may be available, how refund requests are reviewed, how returned products are handled, how refund amounts are calculated, and when an approved refund is returned to the original payment method.

This policy should be read together with our Returns & Exchanges Policy, Shipping Policy, Cancellation Policy, and other applicable store policies.

1. Refund Eligibility

A refund may be available when:

  • An eligible product is returned within our 30-day return period and meets the applicable return conditions
  • An eligible order is successfully cancelled before shipment
  • A product arrives damaged or defective
  • You receive an incorrect product
  • You receive the wrong size or color compared with your confirmed order
  • An order is incomplete or an item is missing
  • A product is materially different from your confirmed order
  • A shipment is confirmed lost after an appropriate review
  • We are unable to fulfill all or part of an order
  • A refund is otherwise available under applicable consumer law

For voluntary returns based on change of mind, size, fit, color, style preference, or customer ordering error, we accept refund requests when the product meets the return conditions described in our Returns & Exchanges Policy.

Submitting a refund request does not automatically mean that a refund has been approved. Eligibility depends on the reason for the request, the condition of the product where applicable, the information available, and any consumer rights that apply to the purchase.

2. Refund Request Periods

Return-Related Refunds

We accept eligible return-related refund requests submitted within 30 calendar days after delivery.

The delivery date is based on the applicable carrier’s tracking record.

If products from the same order arrive in separate packages, the 30-day period for each product begins on the date that particular package is recorded as delivered.

Requests received after the 30-day period may not qualify under our standard voluntary return policy, although additional rights may apply under consumer law.

Damaged, Defective, Incorrect or Missing Products

If a product arrives damaged, defective, incorrect, incomplete, or is missing from your order, please contact us at info@roamlayer.com as soon as reasonably possible.

For visible shipping or fulfillment issues, we recommend contacting us within 7 calendar days after delivery whenever possible. This allows us to review the issue while the product, packaging, and delivery information are still readily available.

Package Marked “Delivered” but Not Received

If tracking shows that your package has been delivered but you cannot locate it, we recommend contacting us at info@roamlayer.com within 3 calendar days after the recorded delivery date whenever reasonably possible.

These recommended reporting periods do not reduce any mandatory consumer rights available under applicable law.

3. How to Request a Refund

If you believe you may qualify for a refund, please contact us first at info@roamlayer.com.

Please include, where applicable:

  • Your order number
  • The name used to place the order
  • The product involved
  • Size, color, and quantity
  • The reason for your request
  • A brief description of the issue
  • Your preferred resolution, where applicable
  • Clear photographs or video for damaged, defective, incorrect, incomplete, or visibly affected products
  • Photographs of packaging and shipping labels where relevant
  • Any other information that may help us review the request

During normal business periods, please allow up to 2 business days for an initial response.

If the product needs to be returned before a refund can be completed, we will provide the appropriate:

  • Return instructions
  • Return destination
  • Return reference information, where applicable
  • Suggested return timeframe
  • Packaging or shipping guidance

Please contact us before sending a product back so that we can provide the correct instructions for your order.

We accept authorized returns that follow the instructions provided, which helps us identify and process the return correctly.

Depending on the circumstances, some refund requests may be resolved without requiring the product to be physically returned.

4. Personal-Reason Refunds

A personal-reason return may include:

  • Changing your mind
  • Ordering the wrong product
  • Choosing the wrong size
  • Choosing the wrong color or style
  • Ordering the wrong quantity
  • Deciding that the fit is not suitable
  • Preferring another length, cut, fabric, or appearance
  • No longer needing the product
  • Deciding that the product does not suit your intended trip, activity, or occasion

For these types of voluntary returns, we generally accept products that:

  • Are requested for return within 30 calendar days after delivery
  • Have only been reasonably tried on indoors
  • Have not been washed
  • Have not been altered
  • Remain clean and in suitable condition for inspection
  • Include original tags and labels where applicable
  • Include accessories and components originally supplied
  • Are free from significant stains, dirt, moisture, hair, lint, or other contamination
  • Are free from noticeable makeup, deodorant, lotion, sunscreen, perfume, smoke, food, drink, or similar residue or odors
  • Do not show significant stretching, fading, pilling, pulling, snagging, tearing, abrasion, or visible wear
  • Have not been dyed, repaired, cut, tailored, hemmed, or otherwise modified
  • Are appropriately packaged for return transportation

Opening the package or reasonably trying on eligible clothing indoors does not automatically affect refund eligibility.

For personal-reason returns, return shipping costs are generally the customer’s responsibility unless applicable law provides otherwise.

5. Products That May Not Qualify for a Voluntary Refund

Subject to applicable law, a voluntary refund may not be available where:

  • The request is received outside the applicable return period
  • The product is sent back without first obtaining return instructions
  • The product has been worn beyond reasonable indoor try-on
  • The product has been used outdoors, during travel, exercise, or other extended activities
  • The product has been washed or dry-cleaned
  • The product has been altered, repaired, dyed, tailored, hemmed, or modified
  • Applicable original tags or labels are missing
  • Applicable hygiene protection has been removed or damaged
  • The product has significant stains, dirt, moisture, hair, lint, makeup, deodorant, lotion, sunscreen, food, drink, or other residue
  • The product has noticeable perfume, smoke, body odor, or another strong odor
  • The product shows significant customer-caused damage or signs of use
  • Damage resulted from improper washing, drying, storage, handling, or care
  • Important accessories or included components are missing
  • The product was damaged during customer-arranged return transportation because of inadequate packaging
  • The returned product is different from the product approved for return
  • The product cannot be reasonably or safely inspected
  • The product was clearly identified as Final Sale or non-returnable before purchase
  • The product is a gift card or digital item, where applicable

These voluntary return conditions do not limit rights that may apply to defective, incorrect, unsafe, damaged, or non-conforming products.

6. Damaged, Defective, Incorrect or Missing Products

If your order arrives:

  • Damaged
  • Defective
  • Incorrect
  • In the wrong size or color
  • Incomplete
  • Missing one or more products

please contact us at info@roamlayer.com.

To help us review the issue efficiently, please provide where applicable:

  • Order number
  • Product name
  • Size and color
  • Quantity affected
  • Clear photographs of the complete product
  • Close-up photographs showing the issue
  • Photographs of relevant tags or labels
  • Photographs of the outer shipping package
  • Photographs of internal packaging
  • Photograph of the shipping label
  • Information identifying any missing products
  • Video where the issue cannot reasonably be shown in photographs
  • A brief explanation of the problem

For orders delivered in multiple packages, please review all associated tracking information before reporting an item as missing.

We recommend keeping the affected product, relevant tags, labels, accessories, shipping package, and internal packaging until the request has been reviewed.

Where possible, please avoid washing, wearing, altering, or repairing a product involved in a damage or defect claim before contacting us.

After receiving the requested information, we generally aim to review the issue within 3–5 business days.

Depending on the circumstances, an appropriate resolution may include:

  • Replacement
  • Exchange
  • Shipment of the correct product
  • Replacement of missing components
  • Partial refund
  • Full refund
  • Another appropriate remedy

Where applicable consumer law provides a particular remedy, those rights will apply.

7. Lost or Significantly Delayed Shipments

A shipment is not automatically considered lost simply because:

  • Tracking temporarily stops updating
  • A carrier scan is delayed
  • The estimated delivery period has recently passed
  • The package is moving between carriers
  • An international shipment is undergoing customs clearance
  • The shipment remains active within the carrier network

If tracking has shown no meaningful movement for:

United States shipments: approximately 7 consecutive business days

International shipments: approximately 10 consecutive business days

please contact us at info@roamlayer.com with your order number and tracking information.

We may review the shipment with the applicable carrier before determining its final status.

Carrier investigation times may vary.

If the shipment is confirmed lost and the issue was not caused by circumstances attributable to the customer, an appropriate resolution may include:

  • Replacement
  • Reshipment
  • Refund
  • Another reasonable remedy

Once the shipment has been confirmed lost, please allow approximately 3–5 business days for us to review and arrange the applicable resolution.

8. Packages Marked “Delivered” but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

  • Around the delivery location
  • Porch, garage, side entrance, or other safe locations
  • Mailbox or parcel locker
  • With household members
  • Building reception or mailroom
  • Property management or concierge
  • Nearby neighbors where appropriate
  • Any delivery photograph or location information provided by the carrier

Please also confirm that the shipping address used for the order was complete and correct.

If the package still cannot be located, contact us at info@roamlayer.com and provide:

  • Order number
  • Tracking number
  • Confirmation of your delivery address
  • Any available carrier case number
  • Other relevant information

We may review:

  • Carrier tracking
  • Delivery scans
  • Delivery photographs
  • Signature records
  • Address information
  • Carrier investigation results
  • Other available delivery evidence

A tracking status of “Delivered” does not by itself determine whether a refund, replacement, or another remedy is available.

The final outcome will depend on the circumstances, available evidence, carrier findings, and applicable consumer law.

9. Returning a Product for Refund

Where a physical return is needed, we will provide return instructions after reviewing your request.

Once those instructions have been provided, we ask that the package normally be handed to the return carrier within 7 calendar days, unless a different timeframe is included with your return instructions.

If additional time is needed, please contact us.

When returning an approved product, we recommend:

  • Following the return instructions provided
  • Using the return destination provided for your order
  • Including any return reference requested
  • Using a trackable shipping service
  • Keeping your shipping receipt
  • Keeping the tracking number
  • Providing tracking information if requested
  • Returning all approved products and applicable accessories
  • Packaging the product securely

For customer-arranged returns, refund processing normally begins after the return has reached the designated location and has been reviewed.

10. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Confirmed Error on Our Part

If we confirm that a product is damaged, defective, incorrect, incomplete, or otherwise affected by an issue for which we are responsible, we will provide an appropriate return or replacement solution.

Depending on the circumstances, this may include:

  • A prepaid return label
  • Another arranged return method
  • Replacement
  • A refund without requiring a physical return
  • Reimbursement of an approved return shipping expense
  • Another appropriate resolution

Please contact us before purchasing return postage for these situations so that we can provide the most appropriate instructions.

Personal-Reason Returns

For returns based on personal preference, customers are generally responsible for:

  • Return shipping
  • Appropriate return packaging
  • Optional insurance or signature services
  • Applicable international return transportation
  • Customs or brokerage charges connected with the return
  • Other return costs not resulting from our confirmed error

unless applicable law provides otherwise.

11. Original Shipping Charges

For voluntary returns caused by:

  • Change of mind
  • Size preference
  • Fit preference
  • Color preference
  • Style preference
  • Customer ordering error
  • Other personal-preference reasons

original shipping charges are generally non-refundable unless applicable law requires otherwise.

Where permitted by law, actual outbound shipping costs may also be reflected in the refund calculation for a voluntary return, including where the original order qualified for free shipping.

If the refund results from:

  • A confirmed damaged product
  • A defective product
  • An incorrect product
  • An incomplete order
  • A confirmed fulfillment error
  • Another circumstance for which we are responsible

applicable shipping charges will be handled according to the circumstances and applicable consumer law.

Where consumer law requires reimbursement of eligible standard delivery charges, we will follow those requirements.

Additional amounts paid specifically for expedited, premium, or upgraded shipping may not be refundable where permitted by law.

12. Return Inspection

After the complete authorized return reaches the designated return location, please allow approximately 3–7 business days for inspection.

For returns involving multiple packages, the review may begin once all expected packages have arrived.

The review may include:

  • Confirmation of the product returned
  • Product condition
  • Reason for return
  • Signs of wear or use
  • Cleanliness
  • Stains or residue
  • Odors
  • Washing or treatment
  • Alteration or repair
  • Applicable tags and labels
  • Included accessories or components
  • Return packaging
  • Transportation damage
  • Whether the product matches the approved return request

If additional information is needed, we may contact you before completing the review.

Once the returned product has been reviewed and approved, we can proceed with the applicable refund.

13. Partial Refunds and Adjustments

Where permitted by applicable law, the refund amount may be adjusted if the returned product has experienced a reduction in value or does not fully meet the applicable voluntary return conditions.

This may apply where:

  • Tags, labels, accessories, or included components are missing
  • The product shows signs of wear
  • The product contains stains, odors, residue, hair, lint, or contamination
  • The product has been washed, treated, repaired, or altered
  • It has been handled beyond what is reasonably necessary for inspection or indoor try-on
  • It was damaged during customer-arranged return shipping because of insufficient packaging
  • Only part of an approved multi-product return was received
  • Applicable shipping, customs, carrier, or handling costs were incurred
  • There is another measurable reduction in the product’s value

Products with significant hygiene or safety concerns may not qualify for a voluntary refund where permitted by law.

Where an adjustment applies, it will be based on the condition of the product, the circumstances of the return, reasonable costs incurred, and applicable consumer law.

14. Refund Amount

The refundable merchandise amount is based on the amount actually paid for the eligible product or transaction.

The final amount may reflect:

  • Discounts
  • Promotional pricing
  • Coupon reductions
  • Quantity returned
  • Promotional adjustments
  • Applicable shipping charges
  • Applicable taxes
  • Approved deductions
  • Actual non-refundable costs where permitted by law

A refund will not exceed the amount actually paid for the applicable product or transaction.

If only part of an order qualifies for a refund, the products you keep remain part of the completed purchase.

15. Refund Processing Time

After an eligible refund has been approved, we normally initiate it to the original payment method within 3–7 business days.

After the refund has been submitted, your bank, card issuer, or payment provider may need additional time before the funds appear in your account.

This commonly takes approximately 5–10 business days, although the actual timeframe varies between financial institutions and payment providers.

Processing time may depend on:

  • Bank
  • Card issuer
  • Payment provider
  • Payment network
  • Country
  • Currency
  • Internal financial processing procedures

We cannot control the exact posting time after an approved refund has been successfully submitted to the payment provider.

If your approved refund has not appeared after the expected processing period, please contact us at info@roamlayer.com first.

We can review the refund status and available transaction information and, where appropriate, advise whether additional contact with your bank or payment provider may be helpful.

16. Original Payment Method

Approved refunds are normally issued to the original payment method used for the order.

This helps keep the refund connected to the original transaction.

If the original card, bank account, or payment method has expired, been replaced, closed, or is otherwise no longer active, please contact us at info@roamlayer.com.

In many situations, the payment provider can automatically route the refund according to its own procedures.

If additional action is needed from your bank, card issuer, or payment provider, we will provide available transaction information where appropriate.

17. Cancelled Order Refunds

If an order is successfully cancelled before processing or shipment has progressed beyond the point where cancellation is possible, the eligible amount will normally be returned to the original payment method.

Please allow approximately 3–7 business days after cancellation approval for us to initiate the applicable refund.

If payment has not yet been fully captured, the transaction may instead appear as:

  • A reversed authorization
  • A released authorization
  • A cancelled pending transaction

rather than as a separate refund.

Banks and payment providers may require additional time before a pending authorization disappears from an account.

If an order has already entered advanced processing, packing, or carrier handoff, cancellation may no longer be available. In that case, the normal return process generally applies after delivery.

18. Orders We Cannot Fulfill

If we are unable to fulfill all or part of your order because of circumstances such as:

  • Confirmed inventory unavailability
  • Product discontinuation
  • Shipping restrictions
  • Product availability issues
  • Fulfillment error
  • Another issue preventing us from supplying the purchased product

we will contact you.

Where the affected product cannot be fulfilled, the applicable amount will be refunded to the original payment method.

If only part of the order is affected, the remaining available products may continue to be fulfilled unless cancellation of the entire order is required or otherwise agreed.

19. Discounts, Promotions and Partial Order Refunds

Products purchased using:

  • Percentage discounts
  • Coupon offers
  • Multi-buy promotions
  • Bundle discounts
  • Seasonal promotions
  • Minimum-spend offers
  • Other eligible promotional pricing

may qualify for a refund when they otherwise meet the applicable return and refund requirements.

Refunds are calculated using the actual amount paid after discounts, rather than the original undiscounted retail price.

If a promotion depended on:

  • Purchasing a minimum number of products
  • Reaching a particular merchandise subtotal
  • Purchasing certain products together
  • Meeting a free-shipping threshold
  • Meeting another promotional condition

and part of the qualifying order is later returned or cancelled, the promotional benefit may be recalculated where permitted by law.

For example, if a partial return means that the remaining order no longer qualifies for a multi-buy discount or minimum-spend promotion, the refund may reflect the promotional value actually retained.

Where permitted by law, free-shipping eligibility may also be recalculated after an approved voluntary return.

20. International Refunds

International orders follow the same general refund process described in this policy.

Additional considerations may include:

  • International return transportation
  • Customs procedures
  • Duties
  • VAT or other taxes
  • Brokerage charges
  • Currency conversion
  • Bank processing
  • Payment-provider procedures

Where supported by the applicable payment provider, refunds are normally processed in the original transaction currency.

The amount appearing in your local currency may differ from the amount originally displayed because of:

  • Exchange-rate changes
  • Card issuer exchange rates
  • Bank conversion procedures
  • Payment-provider conversion rates
  • Foreign transaction charges

We do not independently control exchange rates or fees charged by banks, card issuers, customs authorities, carriers, or other third parties.

If an international return is involved, please follow the same return-request process described in Section 3. We will provide the appropriate instructions for your order.

21. Duties, Taxes and Third-Party Charges

Where an applicable tax was collected directly by us as part of the refundable transaction, it will be handled according to applicable tax requirements and consumer law.

Amounts paid directly to third parties are not automatically part of a refund issued by Roamlayer.

These may include:

  • Customs duties
  • Import taxes
  • VAT paid directly to customs authorities
  • Brokerage fees
  • Carrier handling charges
  • Customs clearance fees
  • Currency-conversion fees
  • Foreign transaction fees
  • Bank charges
  • Other third-party fees

If duties or taxes were paid directly to a customs or government authority, you may need to contact that authority regarding any available reimbursement procedure.

Where we are legally responsible for refunding a particular tax or charge, we will handle it accordingly.

22. Refused, Unclaimed or Undeliverable Packages

Refusing delivery or failing to collect a package is different from completing an approved return.

If you no longer want an order, please contact us at info@roamlayer.com so that we can provide the appropriate cancellation or return instructions.

Packages may be returned because of:

  • Recipient refusal
  • Failure to collect
  • Incorrect or incomplete customer-provided address
  • Repeated unsuccessful delivery attempts
  • Recipient unavailable
  • Customs clearance failure
  • Unpaid import charges
  • Carrier inability to complete delivery

Once the package has been returned, we generally review it before determining the available refund or other resolution.

Please allow up to 10 business days after a returned-to-sender package reaches the applicable location for review.

Where permitted by law, the refund amount may reflect actual non-refundable costs resulting from circumstances not caused by us, such as:

  • Original shipping costs
  • Return transportation costs
  • Carrier handling fees
  • Customs charges
  • Storage charges
  • Redirection charges
  • Other costs resulting from failed delivery

If the delivery problem resulted from our confirmed error, we will handle the resulting costs accordingly.

23. Final Sale and Non-Returnable Products

Products clearly identified as Final Sale or non-returnable before purchase may be excluded from our voluntary change-of-mind refund program where permitted by law.

A Final Sale designation does not remove applicable rights relating to:

  • Defective products
  • Incorrect products
  • Products not as described
  • Unsafe products
  • Other legally protected product issues

Discounted or promotional pricing alone does not make an item Final Sale unless that condition is clearly disclosed before purchase.

24. Store Credit

Where appropriate, we may offer store credit as an optional resolution.

You are not expected to accept store credit where applicable law entitles you to a monetary refund to the original payment method.

If store credit is offered and you choose to accept it, the applicable amount and conditions will be communicated before it is issued.

25. Duplicate or Excess Refunds

If a refund is accidentally processed more than once or an amount greater than the amount properly due is issued, we may contact you and take reasonable steps to correct the processing error, subject to applicable law.

26. Payment Issues and Disputes

If you believe there is a problem with:

  • An order
  • Payment
  • Cancellation
  • Return
  • Refund
  • Refund amount
  • Refund processing status

please contact us first at info@roamlayer.com.

Please include your order number and a clear description of the issue so that we can review the relevant information.

Depending on the matter, we may review:

  • Order records
  • Payment information
  • Fulfillment information
  • Tracking information
  • Delivery information
  • Customer communications
  • Return information
  • Refund information

We will work with you toward an appropriate resolution.

If our review indicates that additional assistance is needed from a bank, card issuer, payment provider, carrier, or another institution, we will let you know.

Nothing in this section limits any payment-dispute or consumer-protection rights available under applicable law or applicable payment-network rules.

If a payment dispute or chargeback has already been opened, we may provide relevant order, payment, fulfillment, tracking, delivery, communication, return, and refund records to the applicable payment provider as part of the review process.

27. Consumer Rights

This Refund Policy describes our standard refund procedures in addition to any mandatory consumer rights that apply to your purchase.

Nothing in this policy is intended to exclude, restrict, waive, or reduce rights that cannot legally be excluded.

Depending on your location, consumer protections may apply to matters including:

  • Defective products
  • Products not as described
  • Incorrect products
  • Unsafe products
  • Non-delivery
  • Online purchase cancellation or withdrawal
  • Repair or replacement
  • Refunds
  • Standard delivery charges
  • Return transportation costs
  • Other consumer remedies

Where applicable law provides additional or different cancellation, return, repair, replacement, guarantee, or refund rights, those legal requirements will apply.

Where any part of this Refund Policy conflicts with mandatory consumer protection law applicable to a particular transaction, the applicable legal requirement will prevail.

28. Contact Us

If you have questions about refund eligibility, returned products, cancelled orders, damaged or missing shipments, refund amounts, payment issues, or the status of an approved refund, please contact us:

Company Name: Roamlayer LLC
Email: info@roamlayer.com
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)
Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA

When contacting us about an existing order, please include your order number and a clear description of the issue.

If a product needs to be returned before a refund can be processed, please contact us at info@roamlayer.com first. We will provide the appropriate return instructions for your order so that the return can be identified and handled correctly.