Refund Policy
Publication Date: September 18, 2026
About This Policy
Roamlayer is operated by ROAMLAYER LLC (“we,” “us,” or “our”).
This Refund Policy explains when a refund is available, how refund amounts are calculated, how refunds are processed, how shipping charges and import-related payments are handled, and what happens when a refund cannot be completed through the original payment method.
This policy applies to purchases made directly through roamlayer.com.
Our refund procedures work together with our Return & Exchange Policy and Shipping Policy. Where a refund relates to a return, exchange, cancellation, delivery problem, or statutory consumer right, the more specific procedures in the relevant policy also apply.
This policy does not limit any refund, withdrawal, repair, replacement, or other consumer right available under applicable law.
1. When a Refund Is Available
A refund is available when the applicable requirements are met, including situations involving:
- An eligible return under our voluntary 30-day return policy;
- An eligible statutory withdrawal;
- A confirmed defective product;
- A product materially different from its description;
- An incorrect item sent by us;
- A missing item;
- Confirmed transit damage;
- A confirmed lost shipment;
- A qualifying delivery problem that cannot be resolved;
- A successfully canceled order;
- An item or order we are unable to fulfill;
- An agreed refund instead of an exchange or replacement; or
- Another situation in which applicable consumer law requires a refund.
The amount and timing of the refund depend on the reason for the refund and the applicable procedure described below.
For complete return eligibility and return instructions, please review our Return & Exchange Policy:
https://roamlayer.com/return-exchange-policy/
2. How to Request a Refund
If your refund relates to a return, damaged product, incorrect item, missing item, product defect, delivery issue, or another order problem, please contact us.
Email: [email protected]
Contact Us:
https://roamlayer.com/contact-us/
Please provide your order number and a brief description of the issue.
Where reasonably relevant to a product or delivery problem, we can request supporting information such as photographs of the product, packaging, or shipping label.
An unboxing video is not required.
For an ordinary change-of-mind, size, or style return, photographs or videos are not required.
3. Refunds for Voluntary Returns
We provide a 30-day voluntary return service for eligible clothing and accessories delivered to destinations we serve.
For an eligible voluntary return because of change of mind, size, or style preference, the refund is based on the amount actually paid for the returned goods.
The original outbound shipping charge is not refunded for a voluntary change-of-mind, size, or style return unless applicable statutory withdrawal rights require reimbursement.
Customer-paid return postage is not included in the refund for an ordinary change-of-mind, size, or style return.
For complete eligibility, return-condition, and return-shipping requirements, please review:
https://roamlayer.com/return-exchange-policy/
4. Refunds for Damaged, Defective, Incorrect, or Missing Items
If a product arrives damaged, is defective, differs materially from its description, is incorrect, or is missing from the package, please contact us.
Reporting visible transit damage or missing package contents within 48 hours of delivery helps us preserve carrier evidence. This is a recommended reporting period and does not remove your rights if you report the problem later.
We will respond within 1 business day.
For a confirmed problem, we will provide the appropriate refund, replacement, or exchange.
If a return is required because of our error, a product defect, or transit damage, we cover the necessary return and replacement shipping costs.
You do not need to wait for a carrier, fulfillment partner, or supplier to compensate us before receiving the agreed resolution.
A product problem is not automatically excluded merely because more than 30 days have passed.
For complete procedures, please review:
https://roamlayer.com/return-exchange-policy/
5. Refunds for Lost Shipments
If a shipment is confirmed lost, you can choose a replacement at no additional cost or a refund.
If, after 7 business days of investigation, we cannot establish the package’s location and provide a reasonable delivery estimate, we will also offer a replacement or refund.
You do not need to wait for the carrier to complete or pay a claim before we provide the agreed resolution.
For a fully lost order, the refund includes the original shipping charge.
For a partially lost order, we refund the affected goods and any shipping charge attributable to those goods.
Once the refund resolution is confirmed, the refund is issued to the original payment method within 7 calendar days.
For complete lost-shipment procedures, please review our Shipping Policy:
https://roamlayer.com/shipping-policy/
6. Tracking Shows Delivered but the Package Is Missing
A carrier tracking status showing “delivered” does not automatically close a refund or delivery claim.
If your package is shown as delivered but cannot be located, please first check the delivery location, household members, reception area, package locker, delivery photograph, and carrier notice.
If the package remains missing, contact us.
We will begin reviewing the issue within 1 business day and request available delivery evidence.
If we cannot establish correct delivery within 7 business days of investigation, we will offer the applicable replacement or refund.
For complete procedures:
https://roamlayer.com/shipping-policy/
7. Refunds for Canceled Orders
If an order is successfully canceled before dispatch, we refund the amount paid for the canceled goods.
For a fully canceled order before dispatch, the refund also includes the shipping charge paid to us for that order.
If we confirm that we cannot fulfill an order and you choose cancellation, or no agreed alternative is available, we initiate the refund within 1–2 business days after confirming cancellation.
If the order has already been handed to the carrier and can no longer be stopped, the applicable return procedure applies after delivery.
8. Refunds for Delayed Orders Before Dispatch
If we cannot hand your order to the carrier within the processing period stated in our Shipping Policy, we will provide:
- The reason for the delay;
- A revised estimated dispatch date; and
- The option to accept the revised date or cancel for a refund.
If you do not agree to wait, we will cancel the affected order and issue the applicable refund to the original payment method within 7 calendar days.
For a fully canceled order, the refund includes the shipping charge paid.
For complete shipping-delay procedures:
https://roamlayer.com/shipping-policy/
9. Refunds for Unsupported Delivery Addresses
If an order is accepted for an address outside our supported delivery coverage, we will contact you and cancel the affected order.
A full refund will be issued to the original payment method within 7 calendar days.
For current delivery coverage and excluded destinations, please review:
https://roamlayer.com/shipping-policy/
10. Inspection and Refund Initiation
For refunds that require returned goods to be received and inspected, we inspect the returned goods within 1–2 business days after receipt.
Once a refund is confirmed, we initiate it within 1–3 business days.
For a qualifying return without an unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the goods.
Where applicable law requires an earlier refund, the statutory deadline takes priority.
We will email you when the refund has been initiated.
The time required for the funds to appear in your account after we initiate the refund depends on your bank, card issuer, or payment provider and is separate from our refund-processing time.
11. Refund Method
Refunds are issued to the original payment method used for the order.
We do not require you to accept store credit, coupons, gift cards, or another replacement form of value instead of an eligible refund to the original payment method.
If a refund to the original payment method fails, we will first investigate the issue through the applicable payment channel.
If the original payment method cannot receive the refund, we will contact you and agree on an alternative refund method permitted by the payment provider and applicable law.
Before using an alternative method, we will confirm the refund amount, currency, and receiving details with you.
We do not charge an additional refund-handling fee.
12. Refund Amount
For returned goods, the refund is based on the amount actually paid for the applicable item.
If an item was purchased at a discounted price, the refund is based on the discounted amount actually paid.
Item-level discounts remain allocated to the applicable items.
Order-level discounts are allocated according to the original order calculation.
We do not increase the refund to the item’s later full retail price where the item was purchased at a discount.
13. Partial Refunds and Partial Returns
If only part of an order is returned or refunded, the refund applies to the affected item or items and any other amount that is refundable under the reason for the claim.
If a partial return reduces the value of the remaining order below the original free standard shipping threshold, we do not retrospectively charge the original standard shipping fee.
Return postage remains allocated according to the reason for the return.
If a partial refund results from our fulfillment error, a product problem, or a delivery problem for which we are responsible, we also refund any original delivery charge attributable to the affected goods.
14. Original Standard Shipping Charges
For an ordinary voluntary return because of change of mind, size, or style preference, the original shipping charge is not refunded unless statutory consumer law requires otherwise.
Where an eligible statutory withdrawal applies to the entire order, we refund the standard outbound delivery amount that was payable when the order was placed.
Our current standard shipping charge is USD $3.00.
For shipping information:
https://roamlayer.com/shipping-policy/
15. Expedited Shipping Charges
Our current expedited shipping charge is USD $7.99 per order for eligible destinations.
Where statutory withdrawal requires reimbursement of outbound delivery, reimbursement is limited to the cost of the applicable standard shipping method.
If standard shipping cost USD $3.00 and you voluntarily selected expedited shipping for USD $7.99, the refundable outbound delivery amount is USD $3.00. The additional USD $4.99 paid for expedited service is excluded from the statutory withdrawal refund.
If the order qualified for free standard shipping and you voluntarily chose expedited shipping, no standard outbound delivery amount was paid. In that situation, the USD $7.99 expedited shipping charge is excluded from the statutory withdrawal refund.
If the entire order is refunded because of our fulfillment error, confirmed transit loss, or defective goods, we refund the original delivery charge applicable to that order, including expedited delivery paid for the order.
16. Taxes Collected by Us
Taxes collected by us in connection with refunded goods are included in the applicable refund.
The amount will be calculated according to the refunded goods and the original transaction.
Your order confirmation and refund confirmation provide the relevant transaction record.
17. Import Duties, Import Taxes, and Customs Charges
For international orders, import duties, import taxes not collected by us, customs clearance charges, and carrier import-handling charges can be paid directly to customs authorities or carriers.
Amounts paid directly to a customs authority or carrier were not collected by us and therefore cannot be refunded directly through our ordinary payment refund.
For an ordinary change-of-mind return, recovery of those amounts is handled through the relevant authority or carrier.
We will provide available order and return documentation to assist with a valid recovery request.
This does not limit reimbursement or compensation owed where the underlying problem is our responsibility.
For complete import and customs information:
https://roamlayer.com/shipping-policy/
18. Refunds Following Refused or Returned Shipments
Refusing a package does not automatically create a cancellation or refund.
A package can be returned because of an incorrect or incomplete address, unsuccessful delivery attempts, failure to collect the shipment, refusal of delivery, or unresolved customs requirements.
Where an agreed refund follows a returned shipment, we issue the refund within 7 calendar days after receiving and checking the returned goods, subject to any earlier refund obligation that applies.
Any deduction will be explained and limited to actual charges that can lawfully be retained.
We do not impose punitive handling fees.
Where statutory cancellation or withdrawal rights require reimbursement of standard outbound delivery, the applicable standard delivery amount is included.
For complete procedures:
https://roamlayer.com/shipping-policy/
19. Refunds Without Requiring a Return
In some situations, returning the goods serves no reasonable purpose.
We can expressly agree to provide a refund or replacement without requiring the goods to be returned.
Examples include:
- Confirmed non-delivery;
- Severely damaged goods; or
- Situations where return transportation is disproportionate to the value of the item.
We will clearly confirm when a return is not required.
Please retain the goods and relevant packaging until we tell you whether a return is necessary.
A refund without a return is assessed according to the circumstances of the order and is not an automatic option for every refund request.
20. Return Condition and Refund Adjustments
If inspection identifies missing components, damage, or handling beyond what was described in your return request, we will explain our findings before adjusting the refund.
Before making an adjustment, we will provide:
- The issue identified;
- The relevant evidence;
- The proposed adjustment; and
- How the amount was calculated.
You have 5 business days to provide an explanation or additional evidence.
This review process does not extend a mandatory refund deadline and does not delay an undisputed refund amount.
For a statutory withdrawal, any deduction is limited to legally recoverable loss in value caused by handling beyond what was necessary to inspect the goods.
We do not impose a fixed penalty or automatically reject an entire refund because of a condition disagreement.
We do not charge fixed restocking, inspection, or cleaning fees.
21. European Statutory Withdrawal Refunds
Consumers in the European Union have a statutory right to withdraw from an eligible online purchase within 14 calendar days, without giving a reason.
Our voluntary 30-day return policy is additional to these statutory protections.
For an eligible statutory withdrawal, we reimburse eligible payments within 14 calendar days after receiving the withdrawal notice.
Unless we have offered to collect the goods, we can withhold reimbursement until we receive the returned goods or you provide evidence that the goods have been sent back, whichever occurs first.
The reimbursement includes the applicable standard outbound delivery amount.
The additional cost of a voluntarily selected delivery method that is more expensive than standard delivery is excluded.
For complete statutory withdrawal procedures:
https://roamlayer.com/return-exchange-policy/
22. Discounts and Clearance Items
Discounted and clearance items follow the same return and refund rules as full-price items unless a specific lawful exception is clearly disclosed before purchase.
A reduced product price does not, by itself, make an item non-refundable or non-returnable.
The refund is based on the amount actually paid after the applicable discount.
For promotional terms:
https://roamlayer.com/promotional-terms/
23. Exchanges That Result in a Refund
If you request an exchange and the replacement product costs less than the returned product, we refund the applicable price difference to the original payment method.
If your preferred exchange item is unavailable, you can choose an available alternative or request a refund instead.
We do not require you to accept an unavailable or materially different substitute.
Complete exchange procedures are available at:
https://roamlayer.com/return-exchange-policy/
24. Refund Confirmation
Once we initiate a refund, we send a refund confirmation using the contact information associated with the order.
Please retain the confirmation until the refund has appeared in your account.
If you believe the refund amount or method is incorrect, please contact us with your order number and refund details.
25. Refunds and Payment Disputes
If you have a refund problem, we encourage you to contact us so that we can review the order, payment, shipping, return, and refund records.
Contacting us does not remove your right to seek assistance from your payment provider, card issuer, consumer authority, regulator, or another legally available dispute-resolution channel.
We do not require you to withdraw an existing payment dispute before we investigate or provide an otherwise eligible refund.
Where a formal dispute is already open, we coordinate the resolution through the applicable process to avoid duplicate refunds.
A customer is not entitled to receive duplicate recovery for the same amount through both a merchant refund and a separate payment dispute.
26. Review of a Refund Decision
If you disagree with a refund decision, please email:
Please include:
- Your order number;
- The original refund request;
- The reason you disagree with the result; and
- Any additional relevant information or evidence.
We will review the order and available records and respond within 3 business days with the outcome or a clear explanation of any additional information reasonably needed.
Submitting a review request does not remove statutory consumer rights or available payment-dispute rights.
27. Relationship With Our Other Policies
This Refund Policy should be read together with our other customer-facing policies.
Return & Exchange Policy
Covers return eligibility, product condition, return addresses, return shipping costs, exchanges, statutory withdrawal, and the return process.
https://roamlayer.com/return-exchange-policy/
Shipping Policy
Covers shipping charges, delivery delays, lost shipments, refused shipments, customs, delivery problems, and shipping-related refunds.
https://roamlayer.com/shipping-policy/
Promotional Terms
Covers discounts, promotional eligibility, and promotion-specific conditions.
https://roamlayer.com/promotional-terms/
Where a more specific policy applies to a particular return, delivery, cancellation, or statutory consumer-right issue, that more specific policy governs the relevant procedure.
Nothing in this Refund Policy limits a mandatory consumer right.
28. Company Information and Contact
For refund requests or questions about this policy, please contact us.
Company Name: ROAMLAYER LLC
Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA
Email: [email protected]
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM, Central Time, excluding company-observed holidays.