Return & Exchange Policy
Publication Date: September 18, 2026
About This Policy
This policy explains how to request a return or exchange, the condition of eligible items, responsibility for shipping costs, and how refunds are processed.
ROAMLAYER LLC operates this store and is responsible for handling your return, exchange, and refund requests, including orders fulfilled through our warehouse partners.
Our 30-day voluntary return policy applies to purchases delivered to all destinations we serve. It supplements your statutory consumer rights and does not replace or limit them.
1. Our 30-Day Return Policy
We accept return requests for eligible clothing and accessories within 30 calendar days of receipt, including returns because you changed your mind, selected the wrong size, or prefer another style.
The period begins on the day after you or your designated recipient, other than the carrier, receives the goods. If items from the same order arrive separately, the period begins on the day after the last item in that order is received.
You only need to submit your request within this period. The returned goods do not need to arrive at our return location within those 30 days.
After receiving our return confirmation, complete instructions, and designated return address, please hand the package to your carrier within 14 calendar days. Delays caused by us in providing instructions or correcting the return address will not count against you.
Calendar days include weekends and holidays. Business days mean Monday through Friday, excluding our company-observed holidays.
2. Condition of Items Returned for Personal Reasons
We accept change-of-mind, size, and style returns when the items remain in good condition and have not been washed, altered, repaired, or worn beyond reasonable fitting.
You can unpack and try on clothing as you would in a store to check its size, fit, and appearance.
Please return the original tags, labels, and included accessories. Missing outer shipping packaging or a change to an ordinary tag caused by reasonable inspection does not automatically disqualify a return.
Items that have been worn beyond reasonable fitting, washed, dyed, altered, damaged through misuse, or contaminated with stains, strong odors, or other signs of use do not qualify for our voluntary change-of-mind return service.
Please use the original packaging where practical, or suitable alternative packaging that protects the goods.
These conditions apply to our voluntary return service. They do not remove your rights concerning defective goods, incorrect items, or statutory withdrawal.
3. How to Request a Return
Email [email protected] or submit a request through our Contact Us page.
Please include:
- Your order number.
- The items you want to return or exchange.
- Your contact email.
- Whether you prefer a refund or an exchange.
You are welcome to explain the reason so that we can help, but you do not need to prove that an item is defective to request a change-of-mind return. No reason is required to exercise a statutory withdrawal right.
We will respond within 1 business day with the next steps. We do not require a separate return authorization number, but please obtain our return confirmation before sending goods back under our voluntary return policy.
For ordinary size, style, or change-of-mind returns, photographs or videos are not required. For a reported product problem, we will request only information reasonably needed to understand and resolve it.
Our response time does not shorten a request submitted within the applicable deadline.
4. Return Confirmation and Shipping Instructions
Please contact [email protected] and obtain our return confirmation before sending any goods back. We will provide the designated return address and instructions for your order.
We do not accept returns sent without prior contact and confirmation under our voluntary return policy. After receiving our confirmation, please follow the instructions and send the goods only to the address we specify.
The address on your original shipping label and our business address are not automatic return destinations. Sending goods to an unconfirmed address can prevent us from locating and processing your return.
If we change the confirmed return address, we will cover the additional reasonable shipping costs caused by that change.
This confirmation procedure does not make a statutory withdrawal subject to our approval or limit your rights concerning defective or incorrectly supplied goods.
5. Return and Exchange Shipping Costs
Reason | Available Resolution | Return Shipping | Shipping of Replacement or Exchange |
Change of mind or style preference | Eligible return for refund or an available exchange | Paid by you | Paid by you |
Incorrect size or style selected when ordering | Eligible return for refund or an available exchange | Paid by you | Paid by you |
Incorrect item sent by us | Correct replacement, exchange, or refund | Paid by us when a return is needed | Paid by us |
Missing item | Replacement of the missing item or refund | No return of correctly supplied items needed | Paid by us |
Damage in transit | Replacement, exchange, or refund following verification | Paid by us when a return is needed | Paid by us |
Product defect or material difference from the description | Refund, replacement, or exchange following verification | Paid by us when a return is needed | Paid by us |
We do not currently issue prepaid return labels.
For a return caused by our error, a product defect, or transit damage, we will agree on a reasonable shipping method and reimburse the necessary return postage against your shipping receipt. If paying postage upfront would prevent you from returning the goods, contact us so that we can arrange a solution without that upfront payment.
For customer-paid exchanges, we will explain the actual return and replacement shipping costs before you proceed. We will not charge an additional amount without your agreement.
We do not charge restocking, inspection, or fixed cleaning fees.
6. Sending Your Return
After receiving our confirmation and return instructions, please package the goods securely and include enough order information for us to identify your return.
We recommend a tracked shipping service. Keep your shipping receipt and tracking number until the return is complete.
If tracking is unavailable, we accept other reasonable proof of posting, such as a carrier receipt showing the dispatch date, destination, and package details.
We assess timely dispatch using the date the carrier accepts the parcel. Creating a shipping label alone does not establish that the goods have been sent.
We do not impose a separate fixed warehouse-arrival deadline. A return sent on time will not be rejected solely because of normal transit, customs, or carrier delays.
7. Exchanges
We offer direct exchanges for another available size, color, or style after receiving and inspecting the returned item.
If the replacement costs more, we will confirm the price difference before collecting payment. If it costs less, we will refund the difference to your original payment method.
For a different product, or where a direct exchange cannot be completed, we will explain the option of a refund followed by a new purchase.
If your preferred replacement is unavailable, you can choose:
- Another available size, color, or style.
- Another product, with any price difference agreed in advance.
- To wait for restocking after agreeing to the estimated timeframe.
- A refund instead of an exchange.
We will not substitute a product or require you to wait indefinitely without your agreement. Your exchange confirmation will state the expected dispatch timeframe.
8. Damaged, Defective, Incorrect, or Missing Items
Please contact [email protected] if an item arrives damaged, is incorrect, has a quality problem, differs materially from its description, or is missing from the package.
For visible delivery damage or missing contents, reporting within 48 hours of receipt helps us preserve evidence. This is a recommended reporting period, not a deadline that removes your rights.
Please provide your order number, a brief description, and relevant photographs where available. Depending on the issue, useful images include the item, the affected area, its labels, the packaging, and the shipping label.
An unboxing video is not required. If photographs cannot show the problem or are unavailable, tell us so that we can consider other reasonable evidence.
We will respond within 1 business day. Please retain the affected goods and relevant packaging until we confirm the next steps.
For a confirmed problem, we will arrange the appropriate refund, replacement, or exchange and cover the necessary return and replacement shipping costs. You do not need to wait for a carrier or supplier to compensate us before receiving the agreed resolution.
These claims are not automatically excluded because more than 30 days have passed.
9. Discounts, Clearance Items, and Partial Returns
Discounted and clearance items follow the same return rules as full-price items. A reduced price does not, by itself, make an item non-returnable.
Refunds are based on the amount actually paid for the returned goods. Item-level discounts remain allocated to those items, and order-level discounts are allocated according to the original order calculation.
If a partial return reduces the remaining order value below the free standard shipping threshold, we will not retrospectively charge the original standard shipping fee.
Return postage is still allocated according to the reason for the return.
10. Refund Processing
Inspection and Refund Initiation
We inspect returned goods within 1–2 business days of receipt.
Once the refund is confirmed, we initiate it within 1–3 business days. For a qualifying return without an unresolved condition issue, we complete inspection and initiate the refund no later than 7 calendar days after receiving the goods.
Statutory refund deadlines take priority where they require earlier action.
We will email you when the refund has been initiated. The time for it to appear in your account depends on your bank or payment provider.
Refund Method
We refund to the original payment method and do not require you to accept store credit, a coupon, or a gift card.
If an original-method refund fails, we will first investigate it with the payment provider. If that route cannot receive the refund, we will contact you to agree on an alternative permitted by the payment provider and applicable law.
We will confirm the amount, currency, and receiving details before using an alternative method. We do not charge an additional refund handling fee.
11. Original Delivery Charges and Import Payments
Voluntary Change-of-Mind Returns
Under our voluntary return service, the original delivery charge is not refunded for a change-of-mind, size, or style return, except where statutory withdrawal rights require reimbursement.
Statutory Withdrawal
For withdrawal from the entire order, we refund the standard outbound delivery amount payable when you placed the order.
Our standard shipping charge is USD $3.00. Expedited shipping costs USD $7.99. If paid standard delivery was available for $3.00 and you selected expedited delivery, the refundable delivery amount is $3.00; the additional $4.99 is excluded.
If free standard delivery was available for the order and you chose expedited shipping, no standard delivery amount was payable, so the $7.99 expedited charge is excluded from the withdrawal refund.
Problems for Which We Are Responsible
If the entire order is refunded because of our fulfillment error, confirmed transit loss, or defective goods, we refund the original delivery charge, including expedited delivery paid for that order.
For a partial refund, we refund the affected goods and any delivery charge attributable to them.
Import Payments
Taxes collected by us for refunded goods are included in the relevant refund.
Import duties, import taxes, or clearance fees paid directly to customs or a carrier were not collected by us. For a change-of-mind return, any recovery of those payments is handled through the relevant authority or carrier. We will provide available order and return documentation to assist.
This does not limit reimbursement or compensation owed where the problem is our responsibility.
12. Return Condition Disagreements
If inspection identifies missing components, damage, or handling beyond what was described in your request, we will explain the findings and provide supporting records.
Before adjusting a refund, we will state:
- The issue identified.
- The relevant evidence.
- The proposed adjustment.
- How the amount was calculated.
You have 5 business days to provide an explanation or additional evidence. This review process does not extend mandatory refund deadlines or delay an undisputed refund amount.
For statutory withdrawal, any deduction is limited to legally recoverable loss in value caused by handling beyond what was necessary to inspect the goods. We do not apply a fixed penalty or automatically reject the entire return.
13. European Withdrawal and Consumer Rights
The 14-Day Withdrawal Period
Consumers in the European Union have a statutory right to withdraw from an eligible online purchase within 14 calendar days, without giving a reason.
The period begins on the day after physical receipt by you or your designated recipient. For multiple goods ordered together and delivered separately, it begins after receipt of the last item.
We also provide the withdrawal arrangements described in this section to customers in Norway, without limiting stronger rights under local law.
Our 30-day voluntary return service is additional to these protections. Official EU withdrawal guidance.
Giving Notice and Returning the Goods
To withdraw, send a clear statement to [email protected] or our business correspondence address below. You can use the optional notice provided below, but it is not compulsory.
Send your notice before the withdrawal period expires. A valid statutory withdrawal does not depend on our approval.
Please send the goods back within 14 calendar days after notifying us. Contact us promptly for the correct receiving address and return instructions; delays caused by us in supplying them will not be used against you.
You pay direct return postage for a change-of-mind withdrawal. We pay necessary return costs for defective or incorrectly supplied goods.
Withdrawal Refunds
We reimburse eligible payments within 14 calendar days after receiving your withdrawal notice. Unless we have offered to collect the goods, we can withhold reimbursement until we receive the goods or evidence that you have sent them back, whichever occurs first.
Reimbursement includes the standard outbound delivery amount described in Section 11. It excludes the additional cost of a more expensive delivery option you selected.
Faulty Goods and Other Rights
The 30-day voluntary return window does not shorten legal rights concerning defective goods or goods that do not match their description.
EU consumers benefit from a minimum two-year legal guarantee for non-conforming goods, with longer protection in some countries. Available remedies and their conditions are governed by the relevant consumer law. Official EU guarantee guidance.
We do not offer a separate commercial warranty that replaces these rights.
Optional Withdrawal Notice
You can copy and complete the following information in an email or letter:
To: ROAMLAYER LLC
Email: [email protected]
Correspondence Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA
I/We hereby give notice that I/We withdraw from the contract of sale for the following goods:
Goods:
Order Number:
Ordered On / Received On:
Consumer Name:
Consumer Address:
Date:
Signature: Only for a notice submitted on paper.
This correspondence address is for notices. Please obtain the confirmed return address before sending goods.
14. Refunds Without a Return
For cases where returning the goods serves no reasonable purpose, we can agree to a refund or replacement without requiring a return.
Examples include confirmed non-delivery, severely damaged goods, or situations where return transportation is disproportionate to the value of the item.
We will confirm this arrangement explicitly. Please retain the goods until we tell you whether a return is needed. A refund without return is assessed individually and is not an automatic option for every request.
15. Cancellations Before Delivery
To request cancellation, email [email protected] with your order number as soon as possible. Contacting us within 12 hours of ordering improves the opportunity to stop processing, but this is not a guaranteed cancellation window.
If we can stop the order before dispatch, we will cancel it and refund the canceled goods. For a fully canceled order, the refund includes the delivery charge paid.
If dispatch can no longer be stopped, we will explain the return procedure. Your statutory right to give withdrawal notice is not lost merely because the order has entered processing or shipping.
If we cannot fulfill an order, we will notify you within 1 business day of confirming the issue. If you choose cancellation or no agreed alternative is available, we initiate the refund within 1–2 business days after confirming cancellation.
16. Reviews, Complaints, and Payment Disputes
If you disagree with a return or refund decision, email [email protected] with your order number and the reason you are requesting a review.
We will review the records and respond within 3 business days with the outcome or a clear explanation of any additional information needed.
You can contact us for help without giving up your rights to seek assistance from a payment provider, consumer authority, or other available dispute-resolution channel.
We do not require you to withdraw a payment dispute before we investigate or provide an eligible remedy. Where a dispute is already open, we coordinate the resolution through the relevant process to avoid duplicate refunds.
17. Company Information
Company Name: ROAMLAYER LLC
Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA
Email: [email protected]
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM, Central Time, excluding company-observed holidays.
The business address is not a general return address. Please contact us for return confirmation, the designated receiving address, and shipping instructions before returning goods.