How We Can Help

You’re welcome to contact us about:

• Product sizing and measurements
• Fabric, fit, color, and product details
• Care and washing instructions
• Product availability
• Order status
• Size, color, quantity, or product changes
• Shipping address corrections
• Cancellation requests
• Shipping and tracking
• Delayed or missing packages
• Damaged or defective products
• Incorrect or missing items
• Returns and exchanges
• Refund status
• International shipping and customs
• Payment questions
• Website issues
• Privacy requests
• Other questions related to your order or shopping experience

Product and Sizing Questions

If you need help before placing an order, please let us know which product you are considering.

For sizing questions, it can be helpful to include:

• Product name
• Size you are considering
• Your preferred fit
• Relevant body or garment measurements

Sizing may vary between products because of differences in cut, fabric, stretch, and intended fit.

We recommend reviewing the size chart and measurements on the individual product page before ordering.

If you are between sizes or unsure how a particular item may fit, contact us at info@roamlayer.com and we will help you compare the available information.

Questions About an Existing Order

If your message relates to an existing order, please include as much relevant information as possible, such as:

• Order number
• Full name used for the order
• Email address used at checkout
• Product name
• Size and color
• Quantity
• Tracking number
• A clear description of your question or issue
• Relevant photographs or videos where helpful
• Tracking screenshots or carrier messages where helpful

Providing these details helps us review your request more efficiently.

Order Changes

If you would like to change:

• Product
• Size
• Color
• Quantity
• Shipping address
• Other order details

please contact us at info@roamlayer.com as early as possible.

For the best opportunity to make the requested change, we recommend contacting us within 12 calendar hours after order confirmation.

We will review the current order status and let you know whether the requested change can still be completed.

Some changes may require cancellation of the affected item and placement of a new order.

Once an order has progressed too far through preparation or shipment, certain changes may no longer be available.

Order Cancellations

If you would like to cancel an order, please contact us at info@roamlayer.com as soon as possible.

We recommend submitting the request within 12 calendar hours after order confirmation, as this gives us the best opportunity to stop the order before fulfillment progresses.

We will review the current status of the order and confirm whether cancellation is still available.

If the order has already progressed through packing, shipment preparation, carrier processing, or transportation, cancellation may no longer be available.

In that situation, you can normally receive the package and then follow our Returns & Exchanges Policy.

Shipping and Tracking Questions

Most orders are normally processed within 1–2 business days after payment has been successfully confirmed.

Depending on the order and destination, shipping may be handled by:

• USPS
• DHL
• UPS
• FedEx

International shipments may also be transferred to a local postal operator or authorized last-mile delivery provider.

Tracking information may take approximately 24–72 hours after shipment to display its first meaningful carrier update.

If tracking shows no meaningful movement for approximately:

United States shipments: 7 consecutive business days

International shipments: 10 consecutive business days

please contact us at info@roamlayer.com and include your order number and tracking number.

We can review the available shipment information and, where appropriate, seek additional information from the carrier.

Split Shipments

We use a combination of direct fulfillment and third-party warehouse fulfillment.

Depending on product availability, inventory location, destination, and shipping requirements, products from the same order may occasionally be shipped separately.

This means you may receive:

• More than one package
• More than one tracking number
• Packages handled by different carriers
• Packages arriving on different days

Receiving one package does not necessarily mean that the entire order has been delivered.

If you believe an item is missing, please review all tracking numbers associated with your order before contacting us.

Tracking Says “Delivered,” but I Cannot Find My Package

If tracking shows Delivered but you cannot locate the package, please first check:

• Around the delivery location
• Porch or entrance
• Garage or other safe locations
• Mailbox or parcel locker
• Building reception or mailroom
• With household members
• Property management or concierge
• Nearby neighbors where appropriate
• Any carrier delivery photograph or note

Please also confirm that the shipping address on your order confirmation is correct.

If the package still cannot be located, we recommend contacting us at info@roamlayer.com within 3 calendar days after the recorded delivery date whenever reasonably possible.

Please include:

• Order number
• Tracking number
• Confirmation of the delivery address
• Any available carrier case number
• Relevant tracking or delivery information

We may review carrier scans, delivery photographs, address information, carrier findings, and other available information before determining the appropriate next step.

Address Corrections

If you notice an error in your shipping address after placing an order, contact us at info@roamlayer.com as early as possible.

For the best opportunity to update the address, we recommend contacting us within 12 calendar hours after order confirmation.

Where fulfillment has not progressed too far, we will make reasonable efforts to update the shipping information.

Once the package has entered carrier processing or transportation, address changes depend on the services available from the carrier.

Additional carrier charges may apply for redirection or address correction where available.

Returns and Exchanges

We accept eligible return and exchange requests submitted within 30 calendar days after delivery.

If you would like to return or exchange a product, please contact us at info@roamlayer.com first.

Please include:

• Order number
• Product you would like to return or exchange
• Size and color
• Quantity
• Reason for the request
• Whether you prefer a return or exchange
• Photographs where relevant

After reviewing your request, we will provide the appropriate return instructions and return destination.

Following the instructions provided helps us identify and process your return correctly.

For personal-reason returns, we generally accept eligible products that:

• Have only been reasonably tried on indoors
• Have not been washed
• Have not been altered
• Remain clean
• Include applicable original tags and labels
• Include applicable accessories or components
• Are free from significant stains, odors, residue, or visible wear
• Are appropriately packaged for return

Once return instructions have been provided, we normally ask that the package be sent within 7 calendar days, unless a different timeframe is included with your return instructions.

Exchange Questions

Exchange availability depends on:

• Product condition
• Return eligibility
• Requested size or color
• Inventory availability
• Destination
• Applicable price difference
• Shipping requirements

Submitting an exchange request does not reserve inventory.

If a direct exchange is unavailable, an eligible item may instead be processed as a return and a new order can be placed for the preferred product.

For personal-preference exchanges, applicable return and replacement shipping costs are generally handled by the customer unless consumer law provides otherwise.

Damaged or Defective Products

If a product arrives damaged or defective, please contact us at info@roamlayer.com as soon as reasonably possible.

For visible product or shipping issues, we recommend contacting us within 7 calendar days after delivery whenever possible.

Please provide where applicable:

• Order number
• Clear photograph of the complete product
• Close-up photographs showing the issue
• Product tag or label photographs
• Outer packaging photographs
• Internal packaging photographs
• Shipping-label photograph
• Video where the issue is easier to show that way
• A brief description of the problem

We recommend keeping the affected product and relevant packaging while the issue is being reviewed.

Where possible, please avoid washing, extensively wearing, altering, or repairing the affected product before contacting us.

Depending on the confirmed issue, an appropriate resolution may include:

• Replacement
• Exchange
• Shipment of the correct product
• Replacement of missing components
• Partial refund
• Full refund
• Another appropriate resolution

Incorrect Products

If you receive the wrong:

• Product
• Size
• Color
• Variation
• Quantity

please contact us at info@roamlayer.com as soon as reasonably possible.

For easier review, we recommend reporting visible fulfillment errors within 7 calendar days after delivery whenever possible.

Please include your order number and photographs showing the product received, relevant labels or tags, packaging, and shipping label.

Once the issue has been reviewed, we will provide an appropriate resolution based on the circumstances.

Missing Items

If your order appears incomplete, first check whether it has been divided into multiple shipments.

Please review all tracking numbers associated with your order.

If all expected packages have arrived and an item or component is still missing, contact us at info@roamlayer.com.

Please include:

• Order number
• Name of the missing product or component
• Photograph of the products received
• Relevant packaging information
• Any available tracking information

For visible fulfillment issues, we recommend contacting us within 7 calendar days after delivery whenever possible.

Refund Questions

After an eligible return has been received, reviewed, and approved, we normally initiate the refund to the original payment method within 3–7 business days.

After the refund has been submitted, your bank, card issuer, or payment provider may require approximately 5–10 additional business days before the funds appear in your account.

If you are contacting us about an approved refund, please include:

• Order number
• Product involved
• Return tracking number where applicable
• Date the return was delivered where applicable
• Any refund confirmation already received

If the expected processing period has passed and the refund is still not visible, contact us at info@roamlayer.com so we can review the available transaction information.

Payment Questions

Payments are processed through third-party payment service providers.

We do not store complete payment card numbers, card security codes, or complete financial account credentials in our own systems.

If you have a payment-related question, please include your order number and a clear description of the issue.

For your security, please avoid sending:

• Complete payment-card numbers
• Card security codes
• Account passwords
• Complete bank-account credentials
• Unnecessary identification documents
• Other sensitive information that is not needed to understand your request

International Orders

We serve customers primarily in:

• United States
• Europe
• Canada
• Australia

International orders may involve:

• Customs clearance
• Import duties
• VAT or other applicable taxes
• Brokerage charges
• Carrier handling charges
• Local delivery providers
• Additional transportation time

If you have a question about an international shipment, please include your order number and tracking number when contacting us.

Where customs or a carrier requests additional information from the recipient, responding promptly may help avoid unnecessary delivery delays.

Customs and Import Questions

International orders may be subject to destination-specific charges such as:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Customs-clearance fees
• Carrier handling fees

Where these amounts are not collected by us during checkout, they are generally handled according to the requirements of the destination country.

If you have questions about an import-related charge associated with your order, contact us at info@roamlayer.com with your order number and relevant documentation.

Privacy Requests

If you have a question about your personal information or would like to submit a privacy request, please contact us at:

info@roamlayer.com

Using a subject line such as “Privacy Request” may help us identify the request more quickly.

Please provide enough information for us to understand your request and locate the relevant account or order.

For your security, please avoid sending unnecessary sensitive information.

Additional information about how personal information is handled is available in our Privacy Policy.

Response Time

We aim to provide an initial response within 2 business days during normal business periods.

Some requests may take additional time to review, particularly those involving:

• Carrier investigations
• Lost shipments
• Delivered-but-missing packages
• Damaged-product reviews
• Return inspections
• Payment verification
• Refund investigations
• Privacy requests requiring identity verification

If you have already contacted us about the same matter, replying to the existing email conversation can help keep the relevant information together.

Contact Information

Company Name: Roamlayer LLC
Email: info@roamlayer.com
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)
Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA

When contacting us about an existing order, please include your order number and a clear description of your question or concern.