Where Can I Find My Tracking Information?

After your order has been prepared and transferred for shipment, we will normally send a shipping-confirmation email containing the available tracking number or tracking link.

If you do not see the email, please check:

• Your inbox
• Spam or junk folder
• Promotions folder
• The email address used when placing the order

If you believe an incorrect email address was entered at checkout, please contact us at info@roamlayer.com and include your order number.

When Will Tracking Start Updating?

Tracking information may take approximately 24–72 hours after shipment to display its first meaningful carrier update.

During this period, you may see a status such as:

• Label Created
• Shipment Information Received
• Pre-Shipment
• Awaiting Carrier Collection
• No Tracking Events
• Limited Movement

These statuses do not necessarily mean that there is a problem with your shipment.

The package may be waiting for its first carrier scan or moving between logistics facilities before the next update appears.

Which Carriers Do You Use?

Depending on your order, destination, and available shipping service, shipments may be handled by:

• USPS
• DHL
• UPS
• FedEx

For international orders, the original carrier may transfer the package to a local postal operator or authorized last-mile delivery provider before final delivery.

For this reason, the carrier shown during the later stages of delivery may be different from the carrier that originally received the shipment.

Why Does My Order Have More Than One Tracking Number?

We use a combination of direct fulfillment and third-party warehouse fulfillment.

Depending on product availability and inventory location, products from the same order may occasionally be prepared and shipped separately.

This means:

• You may receive more than one tracking number
• Products may leave at different times
• Different carriers may handle different packages
• Packages may arrive on different days

Receiving one package does not necessarily mean that your entire order has been delivered.

Please review all tracking numbers associated with your order before reporting an item as missing.

You will not be charged additional shipping simply because we divide an order into multiple packages for fulfillment purposes.

Common Tracking Statuses

Label Created

The carrier has received the shipment information, but the first physical scan may not yet be available.

Please allow some time for the first tracking movement to appear.

In Transit

Your package is moving through the carrier’s transportation network.

There may occasionally be a gap between scans while the package travels between facilities.

Arrived at Carrier Facility

The package has reached a regional or local carrier facility and is continuing toward its destination.

Out for Delivery

The package has been assigned for local delivery and is expected to arrive soon.

Delivery timing may still change because of route conditions, weather, traffic, or carrier operations.

Delivery Attempted

The carrier attempted delivery but was unable to complete it.

Please review the tracking information for instructions regarding:

• Redelivery
• Address confirmation
• Pickup
• Carrier contact

Responding promptly can help prevent the package from being returned.

Available for Pickup

Your package is being held at an authorized pickup location, such as:

• Post office
• Parcel center
• Carrier facility
• Pickup point

Please collect the package within the timeframe shown by the carrier.

Packages that remain unclaimed may eventually be returned.

Customs Clearance

The shipment is being reviewed by customs or another import authority.

International customers may occasionally be asked to:

• Confirm information
• Provide customs documentation
• Pay applicable duties
• Pay applicable taxes or VAT
• Pay carrier or brokerage charges

Customs processing time varies by destination.

Exception or Delivery Delayed

The carrier has reported a temporary issue affecting normal delivery.

Possible causes include:

• Severe weather
• Transportation disruption
• Address difficulty
• Customs review
• Carrier service interruption
• Delivery-access problems
• An unsuccessful delivery attempt

Please continue monitoring the tracking information for additional updates.

Delivered

The carrier has recorded the shipment as delivered.

If you cannot immediately locate the package, please review the steps below before contacting us.

Tracking Has Not Updated for Several Days

Temporary tracking pauses can occur while a package:

• Travels between carrier facilities
• Moves between carrier networks
• Enters another region
• Transfers to a local delivery provider
• Waits for customs clearance
• Waits for the next carrier scan

A pause in tracking does not automatically mean that the package is lost.

We recommend contacting us if tracking shows no meaningful movement for approximately:

United States shipments: 7 consecutive business days

International shipments: 10 consecutive business days

Please contact info@roamlayer.com and include:

• Your order number
• Tracking number
• Full name used for the order
• A brief description of the issue

We can review the available tracking information and, where appropriate, seek additional information from the carrier.

If a shipment is eventually confirmed lost, the available replacement, reshipment, refund, or other resolution will be handled according to the circumstances and our applicable store policies.

Tracking Says “Delivered,” but I Cannot Find My Package

If tracking shows Delivered but you cannot locate the package, please first check:

• Front, side, or rear entrances
• Porch
• Garage
• Other safe delivery locations
• Mailbox
• Parcel locker
• Building reception
• Mailroom
• Property management
• Concierge
• Household members
• Nearby neighbors where appropriate
• Any delivery photograph or note provided by the carrier

Please also confirm that the shipping address shown on your order confirmation is correct.

If the package still cannot be located, we recommend contacting us at info@roamlayer.com within 3 calendar days after the recorded delivery date whenever reasonably possible.

Please provide:

• Order number
• Tracking number
• Confirmation of the delivery address
• Any available carrier case number
• Relevant tracking screenshots or delivery information

We may review available carrier scans, delivery photographs, address information, carrier findings, and other relevant information before determining the appropriate next step.

A Delivered status by itself does not determine whether a refund, replacement, or another resolution is available.

What If the Carrier Cannot Deliver My Package?

Delivery may be unsuccessful because:

• The shipping address is incomplete
• The shipping address is incorrect
• An apartment or unit number is missing
• The recipient cannot be contacted
• Access to the property is unavailable
• The package is not collected
• Customs information is incomplete
• Applicable import charges remain unpaid
• The carrier cannot safely complete delivery

If the tracking page asks you to take action, we recommend following the carrier’s instructions as soon as possible.

If the shipment is eventually returned, we will review the package after it arrives and determine the available next step according to the reason for the failed delivery, product condition, shipping circumstances, and applicable policies.

Where permitted by law, actual shipping, carrier, customs, or return costs resulting from customer-provided address information, non-collection, refusal, or similar circumstances may be reflected in an applicable refund.

If the delivery issue resulted from our confirmed error, we will handle the resulting costs accordingly.

Can I Change My Address After Ordering?

If you notice an address error, please contact us at info@roamlayer.com as early as possible.

For the best opportunity to update the address, we recommend contacting us within 12 calendar hours after order confirmation.

Where fulfillment has not progressed too far, we will make reasonable efforts to update the shipping information.

Once the package has been handed over for delivery, address changes depend on the services available from the carrier.

Some carriers may offer:

• Address correction
• Delivery redirection
• Pickup-point delivery
• Delivery-date changes

Additional carrier charges may apply.

International Tracking

International tracking may occasionally pause while a shipment:

• Leaves the origin region
• Travels internationally
• Transfers between carrier networks
• Enters the destination country
• Waits for customs review
• Clears customs
• Transfers to a local delivery provider

The final local carrier may not appear in tracking until the shipment has entered the destination region.

International delivery can also be affected by:

• Customs clearance
• Import documentation
• Duties
• Taxes
• VAT
• Brokerage requirements
• Local carrier schedules
• Public holidays
• Remote-area delivery

Where customs or the carrier requests additional information, responding promptly may help avoid unnecessary delays.

Customs Duties and Import Charges

International shipments may be subject to destination-specific charges such as:

• Customs duties
• Import taxes
• VAT
• Brokerage fees
• Customs-clearance fees
• Carrier handling fees

Where these amounts are not collected by us during checkout, they are generally handled according to the requirements of the destination country.

Free shipping relates to the applicable shipping charge and does not automatically include customs duties, taxes, or other import-related costs.

Need Help With Your Shipment?

If you need help with:

• Tracking
• Split shipments
• Delayed shipments
• Missing packages
• Address problems
• Delivery attempts
• Customs issues
• Returned shipments

please contact us:

Company Name: Roamlayer LLC 
Email: info@roamlayer.com
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)
Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA

When contacting us, please include:

• Your order number
• Tracking number
• Full name used for the order
• A clear description of the issue
• Relevant tracking screenshots or carrier messages where helpful

Providing these details helps us locate the shipment and review the issue more efficiently.