Shipping Policy

Effective Date: September 8, 2026

At Roamlayer, we want you to clearly understand what to expect from the time you place an order until it reaches you. This Shipping Policy explains how orders are processed and fulfilled, where we ship, estimated delivery times, shipping charges, tracking, international customs requirements, and how common delivery issues are handled.

1. Order Fulfillment

Roamlayer is operated by Roamlayer LLC, a U.S.-based online retailer.

We purchase inventory from selected suppliers and use a combination of direct fulfillment and third-party warehouse fulfillment.

Depending on the product, available inventory, customer destination, and shipping requirements, your order may be prepared and shipped directly by us or fulfilled through one of the third-party warehouse partners we work with.

Because inventory may be stored at different locations, products within the same order may occasionally be shipped separately.

Separate shipments may have different:

Tracking numbers
Carriers
Dispatch dates
Delivery dates

Receiving one package does not necessarily mean that your entire order has been delivered.

You will not be charged additional shipping fees solely because an order is divided into multiple shipments for fulfillment purposes.

2. Order Processing Time

Orders are normally processed within 1–2 business days after payment has been successfully completed.

Business days generally mean Monday through Friday, excluding public holidays that affect us, our fulfillment partners, or shipping carriers.

Orders placed on weekends or applicable public holidays will normally begin processing on the next business day.

Order preparation may include:

Payment and order verification
Shipping address review
Inventory allocation
Product verification
Packaging
Preparation for shipment

Processing may occasionally take longer during:

Major promotional periods
Unusually high order volumes
Inventory verification
Payment verification
Public holidays
Severe weather
Temporary fulfillment disruptions
Carrier interruptions
Other circumstances affecting normal order processing

Order processing time is separate from carrier transit time.

Once your order has entered fulfillment, changes to products, quantities, sizes, colors, or delivery information may no longer be possible.

3. Shipping Destinations

Our primary markets include:

United States
Canada
Supported European countries and regions
Australia

European Shipping Availability

Country / Region	Shipping Availability	Notes
Albania	Generally Supported	Subject to carrier service and address availability at checkout
Andorra	Generally Supported	Subject to carrier service and address availability at checkout
Austria	Generally Supported	Subject to carrier service and address availability at checkout
Belgium	Generally Supported	Subject to carrier service and address availability at checkout
Bosnia and Herzegovina	Generally Supported	Subject to carrier service and address availability at checkout
Bulgaria	Generally Supported	Subject to carrier service and address availability at checkout
Croatia	Generally Supported	Subject to carrier service and address availability at checkout
Cyprus	Generally Supported	Subject to carrier service and address availability at checkout
Czech Republic	Generally Supported	Subject to carrier service and address availability at checkout
Denmark	Generally Supported	Subject to carrier service and address availability at checkout
Estonia	Generally Supported	Subject to carrier service and address availability at checkout
Finland	Generally Supported	Subject to carrier service and address availability at checkout
France	Generally Supported	Subject to carrier service and address availability at checkout
Germany	Generally Supported	Subject to carrier service and address availability at checkout
Greece	Generally Supported	Subject to carrier service and address availability at checkout
Hungary	Generally Supported	Subject to carrier service and address availability at checkout
Iceland	Generally Supported	Subject to carrier service and address availability at checkout
Ireland	Generally Supported	Subject to carrier service and address availability at checkout
Italy	Generally Supported	Subject to carrier service and address availability at checkout
Kosovo	Generally Supported	Subject to carrier service and address availability at checkout
Latvia	Generally Supported	Subject to carrier service and address availability at checkout
Liechtenstein	Generally Supported	Subject to carrier service and address availability at checkout
Lithuania	Generally Supported	Subject to carrier service and address availability at checkout
Luxembourg	Generally Supported	Subject to carrier service and address availability at checkout
Malta	Generally Supported	Subject to carrier service and address availability at checkout
Moldova	Generally Supported	Subject to carrier service and address availability at checkout
Monaco	Generally Supported	Subject to carrier service and address availability at checkout
Montenegro	Generally Supported	Subject to carrier service and address availability at checkout
Netherlands	Generally Supported	Subject to carrier service and address availability at checkout
North Macedonia	Generally Supported	Subject to carrier service and address availability at checkout
Norway	Generally Supported	Subject to carrier service and address availability at checkout
Poland	Generally Supported	Subject to carrier service and address availability at checkout
Portugal	Generally Supported	Subject to carrier service and address availability at checkout
Romania	Generally Supported	Subject to carrier service and address availability at checkout
San Marino	Generally Supported	Subject to carrier service and address availability at checkout
Serbia	Generally Supported	Subject to carrier service and address availability at checkout
Slovakia	Generally Supported	Subject to carrier service and address availability at checkout
Slovenia	Generally Supported	Subject to carrier service and address availability at checkout
Spain	Generally Supported	Subject to carrier service and address availability at checkout
Sweden	Generally Supported	Subject to carrier service and address availability at checkout
Switzerland	Generally Supported	Subject to carrier service and address availability at checkout
Turkey	Generally Supported	Subject to carrier service, customs requirements, and address availability at checkout
United Kingdom	Generally Supported	Subject to carrier service and address availability at checkout
Vatican City	Generally Supported	Subject to carrier service and address availability at checkout
Ukraine	Limited / Address-Dependent	Certain regions or postal codes may be unavailable because of conflict conditions, transportation restrictions, sanctions, or temporary carrier limitations
Belarus	Currently Unavailable	Standard delivery is currently unavailable because of carrier service suspensions, trade restrictions, and related operational limitations
Russia	Currently Unavailable	Standard delivery is currently unavailable because of carrier service suspensions, trade restrictions, sanctions, and related operational limitations
Faroe Islands	Limited / Address-Dependent	Remote-area and carrier service limitations may apply
Gibraltar	Limited / Address-Dependent	Carrier, customs, and address-specific service limitations may apply
Guernsey	Limited / Address-Dependent	Carrier and customs availability may vary by shipping service
Jersey	Limited / Address-Dependent	Carrier and customs availability may vary by shipping service
Isle of Man	Limited / Address-Dependent	Carrier and customs availability may vary by shipping service

Additional international destinations may also be available where supported during checkout.

Shipping availability is determined by the delivery address entered during checkout.

Certain countries, territories, islands, remote regions, or postal codes may be unavailable because of:

Carrier service limitations
Customs restrictions
Import regulations
Government restrictions
Sanctions
Transportation disruptions
Natural disasters
Remote-area limitations
Temporary service suspensions
Other circumstances preventing reliable or lawful delivery

If your shipping address cannot be accepted during checkout, we are currently unable to ship to that destination.

If an order is successfully placed but we later determine that reliable or lawful delivery is unavailable, we will contact you.

Where necessary, the affected order or product will be cancelled and the applicable payment will be refunded.

4. Estimated Delivery Times

All delivery estimates below are stated in business days.

United States

Processing Time: 1–2 business days
Estimated Transit Time: 5–10 business days
Estimated Total Delivery Time: 6–12 business days

Canada

Processing Time: 1–2 business days
Estimated Transit Time: 7–15 business days
Estimated Total Delivery Time: 8–17 business days

Europe

Processing Time: 1–2 business days
Estimated Transit Time: 7–18 business days
Estimated Total Delivery Time: 8–20 business days

Delivery times within Europe may vary depending on the destination country, customs procedures, local delivery network, and available shipping service.

Australia

Processing Time: 1–2 business days
Estimated Transit Time: 7–15 business days
Estimated Total Delivery Time: 8–17 business days

Estimated total delivery time includes both our normal processing period and the expected carrier transit period.

These delivery periods are estimates rather than guaranteed arrival dates unless a specific guaranteed delivery service is expressly offered during checkout.

Delivery may occasionally take longer because of:

Customs clearance
Carrier handoffs
Local delivery procedures
Severe weather
Transportation disruptions
Remote delivery locations
Peak shipping periods
Other circumstances affecting normal delivery operations

5. Shipping Carriers

Depending on the destination, fulfillment location, package characteristics, and available service, we work with established shipping carriers including:

USPS
DHL
UPS
FedEx

The carrier used for an individual order may vary.

Unless a particular carrier or shipping service is expressly offered and selected during checkout, we may select an appropriate carrier based on factors including:

Delivery destination
Fulfillment location
Package weight
Package dimensions
Carrier availability
Expected transit time
Service coverage
Delivery reliability

For international shipments, the original carrier may transfer the package to a local postal service or authorized last-mile delivery provider after the shipment enters the destination country.

As a result, the company completing final delivery may differ from the carrier originally shown when the shipment was dispatched.

6. Shipping Charges and Free Shipping

Our current free-shipping thresholds are:

United States: Orders of US$100 or more

International Orders: Orders of US$160 or more

Unless otherwise stated as part of a particular promotion, free-shipping eligibility is determined according to the qualifying merchandise subtotal after applicable discounts.

Orders that do not meet the applicable free-shipping threshold will be charged the shipping amount displayed during checkout.

Shipping charges may vary depending on:

Delivery destination
Package weight
Package dimensions
Shipping service
Carrier availability
Order characteristics

The applicable shipping charge will be displayed before you complete your purchase.

Free shipping generally applies to eligible standard shipping and does not include:

Expedited or upgraded shipping
Customs duties
Import taxes
VAT
Brokerage fees
Carrier handling charges
Other destination-specific fees

If we divide an order into multiple shipments because of inventory or fulfillment requirements, you will not be charged additional shipping fees solely because of that split.

7. Expedited Shipping

Where expedited or upgraded shipping services are available, the applicable option and price will be displayed during checkout.

Unless expressly stated otherwise, expedited shipping affects the expected carrier transit time only and does not eliminate our normal 1–2 business day order processing period.

Selecting expedited shipping does not necessarily mean that an order will be dispatched on the same day it is placed.

Expedited delivery may still be affected by:

Customs clearance
Severe weather
Carrier disruptions
Incorrect delivery information
Transportation interruptions
Natural disasters
Government restrictions
Other circumstances outside normal shipping operations

8. Order Tracking

After your order has been dispatched, available tracking information will normally be sent to the email address associated with your order.

Tracking information may take approximately 24–72 hours after shipment to begin showing movement in the carrier’s system.

During this period, tracking may temporarily display statuses such as:

Label created
Shipment information received
Pre-shipment
Awaiting carrier collection
Limited tracking activity

A delay in the first tracking scan does not necessarily mean that your package has not been shipped.

You can normally track your order by:

Visiting the Order Tracking page on our website and following the available tracking instructions; or
Using the tracking number provided in your shipping confirmation through the official tracking service of the applicable carrier.

For international shipments, tracking may temporarily stop updating while the package is:

Traveling between countries
Awaiting customs clearance
Being processed at an international distribution facility
Transferring between carriers
Being handed over to a local delivery provider

If tracking has shown no meaningful movement for several business days or your order has passed the upper end of the applicable estimated delivery period, please contact us at info@roamlayer.com.

9. International Customs, Duties, VAT and Taxes

International shipments may be subject to local customs and import procedures.

Depending on the destination, international orders may be subject to:

Import duties
VAT
GST
Import taxes
Customs charges
Brokerage fees
Customs clearance fees
Carrier handling charges
Other legally imposed import-related fees

Where applicable taxes or charges are collected during checkout, they will be displayed before you complete payment.

Where these charges are not collected during checkout, they may be assessed separately by the destination country’s customs authority, shipping carrier, or another authorized party.

These charges are determined by applicable laws and authorities in the destination country and are not independently determined by Roamlayer.

Where permitted by applicable law, customers are responsible for import-related charges that were not already collected as part of their order.

Customs processing may also extend the normal delivery timeframe.

Although we cannot control the processing time of customs authorities, we will provide reasonable shipment information where assistance is required.

10. Shipping Address Accuracy

Please carefully review your shipping information before placing an order.

Your delivery address should include, where applicable:

Recipient’s full name
Street address
Apartment, suite, floor, or unit number
City
State, province, or region
Postal or ZIP code
Country
Valid telephone number
Relevant delivery instructions

Customers are responsible for providing complete and accurate delivery information.

If you discover an error after placing an order, please contact info@roamlayer.com as soon as possible.

If fulfillment has not yet begun, we will make reasonable efforts to update the delivery information.

However, address changes cannot be guaranteed once an order has entered fulfillment or has been transferred to a shipping carrier.

If incorrect or incomplete customer-provided information causes a shipment to be delayed, redirected, returned, or reshipped, additional actual shipping or carrier charges may apply where permitted by law.

If a shipping error was caused by us or our fulfillment process, we will take appropriate steps to correct the issue without charging you additional shipping fees for our error.

11. PO Boxes, Military Addresses and Remote Locations

Shipping availability to PO Boxes, military addresses, islands, rural areas, and remote locations depends on the carrier services available for the destination.

Some carriers require a physical street address and may not deliver to certain PO Boxes or parcel lockers.

Remote or extended delivery areas may require additional transit time beyond our normal estimated delivery periods.

Where possible, we recommend providing a complete physical street address.

If we cannot provide a suitable shipping service to the address provided, we may contact you to request an alternative address.

If no appropriate delivery option is available, the affected order may be cancelled and refunded.

12. Split Shipments

Because inventory may be stored at different fulfillment locations, an order containing multiple products may occasionally be divided into separate shipments.

Separate packages may:

Be dispatched on different dates
Have different tracking numbers
Use different carriers
Arrive on different days
Be prepared from different fulfillment locations

Receiving one package does not necessarily mean that the entire order has been delivered.

Please review all tracking information associated with your order before reporting a missing item.

You will not be charged additional shipping fees solely because we divide your order into multiple shipments.

13. Shipping Delays

Although we provide estimated delivery periods, occasional delays may occur because of circumstances including:

Severe weather
Natural disasters
Holiday shipping volumes
Peak seasonal demand
Customs inspections
Transportation disruptions
Carrier network congestion
Labor disruptions
Government restrictions
Local delivery disruptions
Temporary service suspensions
Other unexpected logistics events

These circumstances may extend delivery beyond the estimated timeframe.

A shipment exceeding the estimated delivery period does not automatically mean that it has been lost.

If your order is significantly delayed, please contact info@roamlayer.com so we can review the available tracking information and, where appropriate, assist with a carrier inquiry.

14. Lost Packages

If your order has passed the applicable estimated delivery window and tracking information indicates that it may be lost, please contact info@roamlayer.com.

Please provide:

Order number
Recipient name
Delivery address
Tracking number, if available

We may need to open an investigation or shipping claim with the applicable carrier before determining the appropriate resolution.

Depending on the circumstances, available tracking information, carrier findings, and applicable consumer law, an appropriate resolution may include:

Continued delivery
Reshipment
Replacement
Refund
Another appropriate remedy

Customers may be asked to reasonably cooperate with carrier investigation procedures.

15. Packages Marked “Delivered” but Not Received

If tracking shows that your package has been delivered but you cannot locate it, please first check:

Around the delivery location
With other household members
Mailboxes or parcel lockers
Building reception
Mailrooms
Concierge or property management
Other secure delivery locations
Nearby neighbors, where appropriate

If the package still cannot be located, please contact the carrier using your tracking number and notify us at info@roamlayer.com.

We will review the available tracking information and, where appropriate, assist with a carrier investigation.

A package being marked “Delivered” does not automatically determine the final outcome of a claim.

Any refund, replacement, reshipment, or other remedy will be determined according to the circumstances, available evidence, carrier findings, and applicable consumer law.

16. Damaged Shipments, Incorrect Items and Missing Items

Please inspect your order reasonably soon after delivery.

If your shipment arrives damaged, contains an incorrect item, or appears to be missing an item, please contact us at info@roamlayer.com.

Please provide, where applicable:

Order number
Recipient name
Description of the issue
Clear photographs of the affected product
Photographs of the outer packaging
Photographs of relevant shipping labels
Photographs of internal packaging
Information identifying the missing or incorrect item

Please retain the affected product, packaging, labels, and shipping materials until the issue has been reviewed.

These materials may be required to investigate transportation damage or submit a claim with the applicable shipping carrier.

Shipping-related product issues will be handled in accordance with our Return & Refund Policy and applicable consumer rights.

17. Failed Delivery Attempts

A shipping carrier may be unable to complete delivery because of circumstances including:

Recipient unavailable
Restricted property or building access
Incorrect address
Incomplete address
Missing apartment or unit number
Required signature unavailable
Package not collected from a designated pickup location

Depending on the carrier and destination, the package may be:

Redelivered
Held for collection
Redirected where available
Returned to the applicable fulfillment location
Routed to another carrier-designated location

Customers should regularly review tracking information after shipment, especially where the carrier indicates that customer action is required.

18. Returned-to-Sender Shipments

A shipment may be returned because of:

Incorrect or incomplete delivery information
Repeated unsuccessful delivery attempts
Recipient unavailable
Package not collected
Recipient refusal
Customs clearance failure
Unpaid import duties or charges
Carrier inability to complete delivery

If a shipment is returned because of incorrect customer information, refusal, non-collection, unpaid import charges, or another circumstance not caused by us, actual shipping, return transportation, customs, carrier, or reshipment costs may apply where permitted by law.

If the delivery problem was caused by us or our fulfillment process, we will take appropriate steps to correct the issue without charging the customer additional shipping fees for our error.

Returned merchandise may need to be received and reviewed before a refund or reshipment can be processed.

19. Refused International Shipments

Refusing an international shipment does not necessarily eliminate shipping or import-related costs that have already been incurred.

Depending on the circumstances, a refused international shipment may still incur:

Original shipping charges
Return shipping charges
Customs duties
Taxes
Brokerage fees
Carrier handling charges
Other import-related expenses

Where permitted by applicable law, actual non-refundable costs may be deducted from an applicable refund.

Refunds for refused shipments will generally be reviewed after the returned merchandise has been received and inspected.

20. Returns and Return Instructions

If you need to return an item, please contact us at info@roamlayer.com before sending anything back.

We will provide the applicable return instructions and return destination based on your order.

Returns sent without our prior authorization or without following the return instructions we provide will not be accepted or processed.

For complete return eligibility requirements, return conditions, timeframes, and refund procedures, please refer to our Return & Refund Policy.

21. Time-Sensitive Orders

Some products may be purchased for travel, vacations, holidays, events, or other activities planned for a particular date.

If you need an order before a specific date, please allow sufficient time for both:

Our normal 1–2 business day processing period
The applicable estimated shipping period for your destination

International customers should also allow additional time for customs clearance where applicable.

Standard delivery estimates are not guaranteed arrival dates.

We recommend placing time-sensitive orders sufficiently in advance of travel or other important dates.

Except where applicable law provides otherwise, Roamlayer is not responsible for indirect expenses arising solely from carrier or customs delays, including missed travel arrangements, accommodation expenses, event costs, or similar consequential expenses.

22. Seasonal and Holiday Delays

Shipping and fulfillment networks may experience increased demand during periods including:

Black Friday
Cyber Monday
Christmas
New Year
Major public holidays
Seasonal sales
Major promotional periods

Processing and delivery may take longer during these periods.

Public holidays may differ between the fulfillment location and destination country, which may further affect international delivery schedules.

Customers placing time-sensitive orders during peak periods should allow additional time beyond our normal estimated delivery periods.

23. Weather and Transportation Disruptions

Weather and transportation conditions may occasionally affect order preparation, dispatch, or delivery.

Potential disruptions include:

Snowstorms
Hurricanes
Flooding
Extreme weather
Airport closures
Road closures
Natural disasters
Major transportation interruptions

International shipments may also be affected by weather or transportation conditions while moving between countries or through local delivery networks.

Where possible, we will continue processing orders and providing available tracking information during such disruptions.

However, estimated delivery periods may be extended when transportation networks are significantly affected.

24. Shipping Restrictions

Certain products or destinations may be subject to transportation, import, customs, legal, or carrier restrictions.

A product available for delivery in one market may not necessarily be eligible for shipment or import into every international destination.

Where shipping restrictions apply, the relevant delivery service may be unavailable during checkout.

If an order is accepted and we later determine that a product cannot lawfully or reasonably be delivered to the selected destination, we will contact you and provide an appropriate resolution, including cancellation and refund of the affected product where necessary.

25. Changes to Shipping Services

Available carriers, supported destinations, estimated delivery periods, shipping methods, and shipping charges may change over time because of:

Carrier service changes
Logistics conditions
Customs regulations
Legal requirements
Destination restrictions
Seasonal transportation conditions
Changes in fulfillment availability
Other circumstances affecting domestic or international shipping

The shipping methods and charges shown during checkout represent the available options for your destination at the time the order is placed.

Changes to this Shipping Policy will apply prospectively and will not remove mandatory rights already attached to an existing order.

26. Consumer Rights

Nothing in this Shipping Policy is intended to exclude, restrict, or reduce any mandatory consumer rights that apply to your purchase.

Where any provision of this Shipping Policy conflicts with mandatory consumer protection law applicable to your order, the applicable legal requirement will prevail.

This includes mandatory rights relating to delivery, non-delivery, damaged goods, refunds, and other applicable consumer protections.

27. Contact Us

If you have questions regarding shipping availability, order processing, estimated delivery times, shipping charges, tracking, customs, delayed shipments, damaged packages, missing items, or an existing delivery, please contact us:

Company Name: Roamlayer LLC

Email: info@roamlayer.com

Phone: +1 (314) 224-4204

Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)

Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA

When contacting us about an existing order, please include your order number and a brief description of the issue so we can assist you more efficiently.