Returns & Exchanges Policy

Effective Date: September 8, 2026

At Roamlayer, we want the return and exchange process to be clear before you place an order. This Returns & Exchanges Policy explains the request period, eligibility requirements, return authorization process, exchanges, damaged or incorrect item claims, return shipping responsibilities, inspection procedures, possible deductions, and refund timing.

Please read this policy carefully before wearing, washing, altering, or returning any item.

1. Return and Exchange Request Window

You may request a return or exchange within 30 calendar days after delivery.

The delivery date is determined by the applicable carrier’s tracking record. Your request must be submitted before the end of the 30th calendar day following the recorded delivery date.

If an order is delivered in separate packages, the return period for each item begins on the date the package containing that item is recorded as delivered.

Requests submitted after the 30-calendar-day period may be declined unless otherwise required by applicable law.

Submitting a return or exchange request within the applicable period does not automatically mean that it has been approved. The product must also meet the eligibility requirements stated in this policy.

Our 30-day return period is our standard voluntary return policy and does not limit any additional rights that may apply to defective, incorrect, damaged, or non-conforming products under applicable consumer law.

2. Return Authorization Is Required

All returns and exchanges require prior authorization.

Before sending any product back, please contact us at info@roamlayer.com.

This requirement applies to both domestic and international orders.

Please provide:

  • Your order number
  • The name used to place the order
  • The product you wish to return or exchange
  • The applicable size, color, and quantity
  • The reason for the request
  • Your preferred resolution, where applicable
  • Photos or videos when the request involves damage, defects, stains, missing items, or an incorrect product
  • Any other information reasonably necessary to review the request

Please allow up to 2 business days for an initial response during normal business periods.

If your request is approved, we will provide the applicable:

  • Return instructions
  • Return destination
  • Return authorization reference, where required
  • Packaging or shipping requirements
  • Exchange instructions, where applicable

Do not send any product back until you have received our return instructions.

Returns sent without our prior authorization or without following the instructions we provide will not be accepted or processed.

3. Conditions for Personal-Reason Returns

A personal-reason return may include situations such as:

  • Changing your mind
  • Ordering the wrong product
  • Choosing the wrong size
  • Choosing the wrong color or style
  • Ordering the wrong quantity
  • Deciding that the fit is not suitable
  • No longer needing the product
  • Preferring another fabric, cut, length, or appearance
  • Deciding that the product does not suit your intended trip, activity, or occasion

To qualify for a personal-reason return, the product must generally:

  • Be requested for return within 30 calendar days after delivery
  • Be unworn other than reasonable indoor try-on
  • Be unwashed
  • Be unaltered
  • Be clean and in its original condition
  • Have original tags and labels attached or included where applicable
  • Include all accessories and components supplied with the product
  • Be free from stains, marks, dirt, dust, sand, moisture, hair, lint, or other residue
  • Be free from makeup, deodorant, lotion, sunscreen, perfume, smoke, food, drink, or other noticeable contamination or odors
  • Be free from stretching, pulling, pilling, fading, tearing, abrasion, or visible wear
  • Not have been ironed, steamed, repaired, dyed, cut, hemmed, tailored, or otherwise modified
  • Be securely packaged for return transportation
  • Be in a condition that can be reasonably and safely inspected

Opening the package and trying on an eligible item indoors does not automatically make it ineligible for return, provided it remains clean, complete, unworn beyond reasonable try-on, unwashed, unaltered, and otherwise compliant with this policy.

4. Trying On Clothing

We understand that size, fit, comfort, length, and appearance can be difficult to judge when purchasing clothing online.

Eligible clothing may therefore be tried on indoors for a reasonable period to evaluate:

  • Size
  • Fit
  • Comfort
  • Length
  • Layering
  • General appearance

Please take reasonable care when trying on clothing.

Makeup, deodorant, perfume, jewelry, sharp accessories, rough surfaces, food, drinks, or improper handling may stain, mark, stretch, or damage a product.

Please do not wear a product outdoors, during travel, exercise, extended daily use, or other activities until you have decided to keep it.

5. Products That May Not Qualify for Return or Exchange

Unless the product arrived damaged, defective, incomplete, incorrect, or is otherwise protected by applicable law, we may decline a voluntary return or exchange for:

  • Requests submitted outside the applicable 30-day period
  • Products worn beyond reasonable indoor try-on
  • Products worn outdoors, during travel, during exercise, at the beach, in water, or during other activities
  • Washed or dry-cleaned products
  • Products that have been ironed, steamed, dyed, treated, repaired, or altered
  • Products with removed, altered, or missing tags or labels
  • Products with removed or broken applicable hygiene protection
  • Products showing stains, dirt, dust, sand, moisture, makeup, deodorant, sunscreen, lotion, food, drink, or other residue
  • Products with strong perfume, smoke, body odor, storage odor, or other noticeable odors
  • Products showing hair, lint, pet hair, or other contamination
  • Products showing stretching, fading, pulling, pilling, snagging, tearing, abrasion, or other signs of use
  • Products damaged through improper care or storage
  • Products damaged by sharp objects, chemicals, excessive heat, or other customer-caused circumstances
  • Products missing essential accessories or included components
  • Products damaged during customer-arranged return transportation because of inadequate packaging
  • Products that cannot be safely or hygienically inspected
  • Gift cards or digital products, where applicable
  • Products clearly identified as Final Sale or non-returnable before purchase
  • Unauthorized returns sent without prior approval

Certain hygiene-sensitive products may not qualify for voluntary return after use or after applicable hygiene protection has been removed, unless the product is defective or applicable law provides otherwise.

Any applicable hygiene restrictions will be considered according to the type of product and applicable consumer law.

6. Product Size, Fit, Color and Appearance

Before placing an order, we recommend reviewing the available product information carefully, including:

  • Size chart
  • Product measurements
  • Available sizes
  • Fit information
  • Fabric composition
  • Fabric stretch
  • Garment length
  • Sleeve length
  • Waist, chest, hip, or inseam measurements where applicable
  • Color
  • Pattern
  • Product features
  • Included pieces
  • Care instructions

Where measurements are provided, we recommend comparing them with clothing you already own rather than relying only on your usual size label.

Sizing and fit may vary between different products, cuts, and fabrics.

Ordering the same labeled size in different products does not necessarily mean that they will have identical measurements or fit.

A product is not automatically considered defective because:

  • The customer selected the wrong size
  • The fit is looser or closer than preferred
  • The garment length differs from personal preference
  • The customer prefers another color, cut, fabric, or style
  • The product does not suit the customer’s intended trip, activity, or occasion
  • The fabric feels lighter, heavier, softer, or more structured than expected
  • Minor measurement differences occur because of normal measuring methods
  • Color appears slightly different because of lighting, photography, screen settings, or display calibration
  • Printed or patterned products have minor differences in pattern placement
  • Temporary folding lines or creases are present after shipping

Returns for these reasons are generally treated as personal-reason returns and must meet the applicable return requirements.

7. Exchanges

Exchange requests must be submitted within 30 calendar days after delivery.

An exchange may be available when:

  • You received the wrong product
  • The wrong size or color was sent
  • The product arrived damaged or defective
  • A product was missing from the order
  • An unused and eligible product is being exchanged for another available size, color, or variation

Exchange approval depends on factors including:

  • Product condition
  • Return eligibility
  • Inventory availability
  • Destination
  • Shipping availability
  • Applicable price difference
  • Applicable shipping costs
  • Compliance with this policy

Submitting an exchange request does not reserve inventory.

The requested size, color, or replacement product may become unavailable before the exchange is completed.

If the replacement product costs more than the original product, the applicable difference may need to be paid before shipment.

If the replacement costs less, the remaining eligible amount may be refunded after the returned product has been received, inspected, and approved.

For exchanges requested because of personal preference, the customer is generally responsible for applicable return shipping and replacement shipping costs where permitted by law.

If a direct exchange is unavailable or impractical, we may process the eligible product as a return and ask you to place a new order.

8. Damaged, Defective, Incorrect or Incomplete Orders

If your order arrives damaged, defective, incomplete, or different from what you ordered, please contact us at info@roamlayer.com as soon as reasonably possible.

For visible shipping or fulfillment issues, please contact us within 7 calendar days after delivery whenever possible so that the issue can be investigated promptly.

Please provide, where applicable:

  • Order number
  • Name used for the order
  • Product name
  • Size and color
  • Quantity affected
  • Clear photographs of the complete product
  • Close-up photographs showing the problem
  • Photographs of relevant tags or labels
  • Photographs of the outer shipping package
  • Photographs of internal packaging
  • Photograph of the shipping label
  • Information identifying any missing products or components
  • A brief explanation of the problem
  • Video where the issue cannot reasonably be shown in photographs

For orders delivered in multiple packages, please review all associated tracking information before reporting a product as missing.

Please do not wash, wear, alter, repair, or remove applicable tags from an affected product before contacting us.

Keep the affected product, tags, labels, accessories, shipping package, and internal packaging until your claim has been reviewed.

If shipping damage is visible before the package is opened, please photograph the unopened package where reasonably possible.

After the requested information has been received, please allow approximately 3–5 business days for the initial review.

Depending on the circumstances, an appropriate resolution may include:

  • Replacement
  • Shipment of the correct product
  • Exchange for an available size or color
  • Replacement of missing items or components
  • Partial refund
  • Full refund
  • Another reasonable resolution

The recommended reporting period does not eliminate mandatory consumer rights that may continue to apply after that period.

9. Damage Caused After Delivery

Damage caused after delivery is generally not considered a product defect when it results from:

  • Wearing an unsuitable size
  • Excessive pulling, stretching, or force
  • Improper washing or drying
  • Failure to follow care instructions
  • Using unsuitable water temperatures or wash cycles
  • Using bleach, harsh chemicals, stain removers, or unsuitable detergents
  • Improper ironing or steaming
  • Dry-cleaning a product that is not suitable for dry cleaning
  • Contact with jewelry, bags, zippers, hooks, rough surfaces, or sharp objects
  • Exposure to salt water, chlorine, sunscreen, lotion, cosmetics, oils, or chemicals
  • Exposure to excessive heat, fire, prolonged moisture, or unsuitable storage conditions
  • Accidents
  • Misuse
  • Improper handling
  • Unauthorized repair, tailoring, dyeing, or modification

Normal wear resulting from regular use is also not generally considered a product defect.

Normal wear may include gradual:

  • Fading
  • Minor pilling
  • Fabric softening
  • Light stretching
  • Wrinkling
  • Minor abrasion
  • Changes in fabric texture
  • Wear in high-contact areas

10. Return Shipping Costs

Responsibility for return shipping depends on the reason for the return.

Returns Caused by Our Confirmed Error

If we confirm that you received a damaged, defective, incorrect, or incomplete product for which we are responsible, we will provide the appropriate return or replacement instructions.

Depending on the circumstances, we may:

  • Provide a prepaid return label
  • Arrange another return method
  • Send a replacement without requiring the original product to be returned
  • Determine that a physical return is unnecessary
  • Reimburse an approved return shipping expense according to our instructions

Please contact us before purchasing return postage for a damaged, defective, incorrect, or incomplete product.

Return shipping expenses purchased independently without our prior approval may not be reimbursed.

Personal-Reason Returns

For personal-reason returns, the customer is generally responsible for:

  • Return shipping costs
  • Suitable protective packaging
  • Optional insurance or signature services selected by the customer
  • Applicable customs or brokerage charges
  • Other transportation costs not caused by our confirmed error

Original shipping charges are generally non-refundable for personal-reason returns unless applicable law requires otherwise.

Where permitted by applicable law, actual outbound shipping costs may be deducted from a personal-reason refund, including where the original order qualified for free shipping.

Any applicable deduction will be communicated as part of the return review.

11. Return Shipment Deadline

After return authorization has been issued, the approved product must normally be handed to the return carrier within 7 calendar days, unless the return instructions provide a different deadline.

If the authorized return is not shipped within the applicable period, the authorization may expire.

A new request may then be required, and the return may no longer qualify if the original 30-calendar-day return period has already ended.

When shipping an approved return, please:

  • Follow the return instructions provided
  • Use the return destination provided for that request
  • Include the applicable return authorization reference where requested
  • Use a trackable shipping method
  • Keep your shipping receipt
  • Keep your tracking number
  • Provide tracking information when requested
  • Return all approved products and included accessories

Where the customer arranges and pays for return transportation, responsibility for the return package generally continues until it is successfully delivered to the designated return location.

12. Return Packaging Requirements

Returned products must be securely packaged to reduce the risk of damage, moisture exposure, contamination, or loss during transportation.

Where applicable:

  • Fold clothing carefully
  • Place products in a clean protective bag
  • Return belts, straps, removable components, accessories, labels, and other included items
  • Protect products from moisture and dirt
  • Avoid direct contact with adhesive tape
  • Use suitable outer shipping packaging
  • Do not attach shipping labels directly to the product
  • Do not write on, cut, tape, staple, or permanently mark the product
  • Avoid unnecessary compression that could damage the product

If the original packaging is no longer available, use appropriate protective packaging or contact us if you are unsure how to prepare the return.

Products lost, contaminated, misdirected, or damaged while being returned through a carrier selected by the customer may affect return eligibility where permitted by law.

Damage caused by inadequate return packaging may result in a reduced refund or rejection of the voluntary return where permitted by applicable law.

13. Return Inspection

After the complete authorized return has been delivered to the designated return location, please allow approximately 3–7 business days for inspection.

For returns involving multiple products or packages, the inspection period may begin after all required packages have been received.

The inspection may verify:

  • Product identity
  • Return authorization
  • Product condition
  • Evidence of wear
  • Cleanliness
  • Odors
  • Stains or residue
  • Washing or treatment
  • Alteration or repair
  • Tags and labels
  • Included packaging, accessories, or components
  • Damage during return transportation
  • Whether the return matches the approved request

If additional information is required, we may contact you before completing the review.

Where permitted by law, if a product does not meet the applicable voluntary return conditions, we may:

  • Decline the return
  • Issue a partial refund
  • Apply an appropriate deduction for loss of value
  • Ask the customer to pay for the product to be shipped back

No refund is guaranteed until the returned product has been received, inspected, and approved.

14. Refund Processing

If an eligible return is approved after inspection, the applicable refund will normally be issued to the original payment method within 3–7 business days after approval.

After the refund has been submitted:

  • Banks and card providers may require an additional 5–10 business daysto post the funds
  • Some payment providers may display the refund sooner or later
  • International transactions may require additional processing time because of currency conversion or banking procedures

We cannot control the exact date on which a bank, card issuer, or payment provider makes the refunded funds available.

Shipping fees, duties, taxes, and other charges will only be refunded when required by applicable law or when the return resulted from our confirmed error.

If the original payment method is no longer available, the refund will be handled according to the applicable payment provider’s procedures and applicable law.

15. Partial Refunds and Deductions

Where permitted by applicable law, a partial refund or deduction may apply if:

  • Tags, labels, accessories, packaging, or included components are missing
  • The product shows signs of wear
  • The product has stains, odors, residue, hair, lint, or contamination
  • The product has been washed, treated, ironed, steamed, or altered
  • The product is no longer in its original condition
  • It was handled beyond what was reasonably necessary for inspection or indoor try-on
  • The return was damaged because of insufficient packaging
  • Only part of an approved multi-product return was received
  • Applicable original or return shipping costs were incurred
  • Carrier, customs, brokerage, or handling charges were incurred
  • The product has experienced a measurable reduction in value

Products with serious contamination or hygiene concerns may be rejected rather than accepted for a partial refund where permitted by law.

Any applicable deduction will be based on the condition of the returned product, the circumstances of the return, and applicable consumer law.

16. International Returns

All returns—domestic and international—are subject to the authorization requirements in Section 2.

International returns may additionally involve longer transportation times, customs procedures, carrier requirements, and destination-specific costs.

For voluntary international returns based on personal preference, customers are generally responsible for:

  • Return shipping costs
  • Accurate customs documentation
  • Applicable carrier charges
  • Duties, taxes, VAT, brokerage fees, or other return-related charges
  • Compliance with applicable local export and carrier requirements
  • Ensuring that the authorized package reaches the designated return location

unless applicable law requires otherwise.

Customs duties, taxes, VAT, brokerage charges, currency-conversion costs, or similar amounts paid to government authorities, financial institutions, carriers, or other third parties are generally non-refundable unless applicable law requires otherwise.

Please do not send an international return with postage, customs charges, taxes, or other amounts payable by us upon delivery unless specifically instructed to do so.

Packages sent with unpaid postage or charges payable on delivery may be refused where permitted by law.

The 30-calendar-day period applies to submitting the return request.

International return transit time does not count against that request period, provided the return was authorized and the package was handed to the carrier within the return shipment deadline we provide.

Please follow any customs-document instructions included with your return authorization. Incorrect customs declarations may cause delays, additional fees, rejection, or return of the package.

17. Partial and Multiple-Item Returns

If your order contains multiple products, you may request to return only the eligible products you no longer wish to keep.

Every product included in the return must:

  • Be identified in the return request
  • Be approved where authorization is required
  • Meet the applicable return conditions
  • Include applicable accessories and components

Approval for one product does not automatically authorize the return of other products from the same order.

For multiple-item returns:

  • Every product must be included in the approved request
  • Each product must meet the applicable return conditions
  • Included accessories and components must be returned
  • Applicable return information must be included
  • All tracking numbers should be retained
  • The return may not be considered complete until all approved packages have arrived

Refund review may be delayed if:

  • Products are missing
  • Accessories are missing
  • Packages remain in transit
  • Products do not match the approved request
  • A return is divided into multiple packages without appropriate information

If only part of an approved return is received, the refund may be limited to eligible products actually received and approved.

18. Promotional and Sale Products

Products purchased using:

  • Coupon discounts
  • Multi-buy discounts
  • Seasonal promotions
  • Promotional pricing
  • Other eligible offers

may generally be returned if they otherwise satisfy the requirements of this policy.

Refunds are based on the amount actually paid for the returned product, subject to any applicable promotional adjustment.

If a partial return causes the remaining order to no longer satisfy the requirements of a multi-buy promotion, minimum-spend offer, bundle discount, or similar promotion, the refund may be recalculated according to the applicable promotional terms where permitted by law.

Products clearly identified as Final Sale or non-returnable before purchase may be excluded from our voluntary change-of-mind return program where permitted by law.

Promotional or discounted pricing does not remove mandatory rights relating to defective, incorrect, unsafe, or non-conforming products.

19. Original Shipping Charges

For ordinary personal-reason returns caused by circumstances such as:

  • Change of mind
  • Size preference
  • Fit preference
  • Color preference
  • Style preference
  • Customer ordering error

original shipping charges are generally non-refundable unless applicable law requires otherwise.

If the return results from a confirmed error by us, a damaged or defective product, or another circumstance requiring reimbursement under applicable law, applicable shipping charges will be handled accordingly.

Where mandatory consumer law requires reimbursement of eligible standard outbound delivery charges, we will comply with that requirement.

Additional amounts paid solely for premium or expedited shipping may not be refundable where permitted by law.

20. Store Credit

Where appropriate, we may offer store credit as an optional resolution.

You are not required to accept store credit where applicable law entitles you to a refund to your original payment method.

If store credit is offered and accepted, the applicable value and conditions will be communicated before it is issued.

21. Refused, Unclaimed or Undeliverable Packages

Refusing delivery or failing to collect a package is not the same as completing an approved return.

If you no longer want an order, please contact us at info@roamlayer.com and follow the applicable return procedure rather than refusing the shipment.

A package may be returned because it was:

  • Refused by the recipient
  • Not collected from the carrier
  • Sent to an incorrect or incomplete address provided by the customer
  • Returned after unsuccessful delivery attempts
  • Returned because applicable customs charges were not paid
  • Returned because the recipient could not be contacted
  • Returned because access to the delivery location was unavailable

The returned package must normally be received and reviewed before the available resolution can be determined.

Please allow up to 10 business days after a returned-to-sender package is delivered to the applicable location for review.

Where permitted by law, an applicable refund may be reduced by actual non-refundable costs resulting from circumstances not caused by us, including:

  • Original shipping costs
  • Return transportation costs
  • Carrier handling charges
  • Customs duties or taxes
  • Storage charges
  • Redirection charges
  • Other costs resulting from failed delivery

If the delivery problem was caused by us, we will take appropriate steps to correct the issue without charging the customer additional costs resulting from our error.

22. Cancellation Before Shipment

If you wish to cancel an order before it has been shipped, please contact info@roamlayer.com as soon as possible.

We will make reasonable efforts to cancel the order before fulfillment has been completed.

Cancellation cannot be guaranteed once an order has entered processing, packing, or carrier handoff.

If the order has already been shipped, the applicable return procedure will normally apply after delivery.

Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

23. Consumer Rights

This Returns & Exchanges Policy provides our standard return and exchange procedures in addition to any mandatory consumer rights that apply to your purchase.

Nothing in this policy is intended to exclude, restrict, waive, or reduce rights that cannot legally be excluded.

Depending on your location, mandatory protections may apply to matters including:

  • Defective products
  • Products not as described
  • Incorrect products
  • Unsafe products
  • Online purchase cancellation or withdrawal
  • Repair or replacement
  • Refunds
  • Return transportation costs
  • Other consumer remedies

Customers in European countries and other jurisdictions may have statutory cancellation or withdrawal rights for qualifying online purchases in addition to our voluntary 30-day return policy.

Where applicable mandatory consumer law provides additional or different protections, those requirements will apply.

Where this policy conflicts with mandatory consumer protection law applicable to a particular order, the applicable mandatory legal requirement will prevail.

24. Contact Us

For return or exchange requests, eligibility questions, damaged or incorrect products, missing items, return instructions, or refund-status questions, please contact us:

Company Name: Roamlayer LLC
Email: info@roamlayer.com
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)
Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA

When contacting us about an existing order, please include your order number and a clear description of your request.

All customers must contact info@roamlayer.com and receive our return instructions before sending any product back. Returns sent without our prior authorization or without following the return instructions we provide will not be accepted or processed.