Terms of Service

Effective Date: September 8, 2026

Welcome to Roamlayer.

These Terms of Service (“Terms”) govern your access to and use of our website, online store, customer account features, customer support services, and other services that link to these Terms (collectively, the “Services”).

By accessing the Services, creating an account, or placing an order, you agree to these Terms and the policies incorporated into them. If you do not agree, please do not use the Services or place an order.

“Calendar days” means consecutive days, including weekends and public holidays. “Business days” means Monday through Friday, excluding public holidays observed at the relevant business location.

1. About Us

The Services are operated by Roamlayer LLC, doing business as Roamlayer (“Roamlayer,” “we,” “us,” or “our”).

Our business address is:

6414 Woodrow Ave, St. Louis, MO 63121, USA

We operate an online retail business offering clothing, travel apparel, accessories, and other products displayed on our website.

We primarily serve customers in the United States, Europe, Canada, Australia, and other destinations available at checkout.

2. Related Policies

These Terms should be read together with the following policies and information:

Shipping Policy; Returns and Exchanges Policy; Refund Policy; Cancellation Policy; Privacy Policy; Promotional Terms; applicable product descriptions; size and measurement information; product care instructions; and additional terms presented before checkout.

If a transaction-specific term conflicts with these Terms, the following order of priority applies to that transaction: first, mandatory applicable law; second, terms expressly displayed and accepted at checkout; third, the policy specifically governing the issue; fourth, these Terms; and fifth, general website information.

3. Eligibility

You may use the Services and place an order only if you have the legal capacity to enter into a binding purchase agreement in your jurisdiction.

If you use the Services on behalf of another person or an organization, you represent that you have authority to act on their behalf.

By placing an order, you confirm that the information you provide is accurate and complete; you are authorized to use the selected payment method; the purchase is for a lawful purpose; and you will comply with these Terms.

Products are primarily intended for personal and household use. We may review orders involving unusually large quantities, suspected unauthorized resale, fraud, payment misuse, or promotional abuse.

4. Permitted Use

Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, and revocable right to access and use the Services for lawful shopping, informational, and customer-service purposes.

You must not provide intentionally false or fraudulent information; use a payment method without authorization; access or attempt to access another customer’s account; interfere with the security or operation of the Services; introduce malware or harmful code; conduct automated attacks or improperly interfere with inventory or checkout; scrape or reproduce substantial website content for an unauthorized commercial purpose; misuse promotions, returns, refunds, chargebacks, or customer support; submit a knowingly false damage, defect, delivery, or missing-package claim; return a product different from the product purchased; submit unlawful, threatening, abusive, discriminatory, or infringing content; or use the Services for an unlawful purpose.

Where we reasonably believe misuse has occurred, we may review the activity, place an order on hold, restrict an account, cancel an affected order, or take another proportionate action permitted by law.

5. Product Information

We aim to present accurate and useful product information, including available sizes, measurements, colors, materials, features, photographs, care instructions, price, and availability.

Minor differences may occur because of screen settings, lighting, photography, viewing angle, fabric texture, pattern placement, manual measurement, packaging, manufacturing tolerances, or normal product variation.

Measurements may include reasonable tolerances arising from the measuring method or fabric characteristics.

If a particular measurement, material, color, feature, or product characteristic is essential to your purchase, contact us at info@roamlayer.com before ordering.

Nothing in this section limits your rights where a product is defective, materially different from its description, or otherwise fails to meet a mandatory legal requirement.

6. Size Fit and Intended Use

Size labels may not fit identically across all products. Fit can vary based on product cut, fabric stretch, intended silhouette, measurement method, body proportions, layering, and personal preference.

Please review the applicable size chart and measurements before ordering. Where practical, compare the measurements with clothing you already own.

Unless expressly stated on the product page, our products are not represented as providing specialized technical performance, including waterproofing, wind protection, certified sun protection, extreme-weather protection, climbing protection, or professional sports performance.

A preference concerning fit, feel, weight, length, color, or styling does not by itself establish that a product is defective. Eligible preference-based returns are governed by our Returns and Exchanges Policy.

7. Orders

Submitting an order is an offer to purchase the products shown in the order.

An automated order-confirmation message only confirms that we received your order. It does not confirm final acceptance, product availability, payment verification, shipment, or delivery.

Unless we expressly state otherwise, we accept an order when we send a shipping confirmation for the applicable products. We may authorize or collect payment before acceptance.

We may decline or cancel all or part of an order for a legitimate reason, including product, size, or color unavailability; a pricing or listing error; failed or unauthorized payment; suspected fraud or promotional misuse; incomplete or inaccurate order information; an unsupported delivery location; carrier or legal restrictions; excessive quantities; or another circumstance that reasonably prevents fulfillment.

If we cancel a paid order, we will refund the applicable amount in accordance with our Refund Policy and applicable law.

8. Prices Taxes and Currency

Prices are displayed in the currency shown on the website or during checkout.

Before payment, the checkout page will display the total amount charged by us, which may include product prices; shipping charges; taxes collected by us; optional services selected by you; and other charges disclosed before payment.

International orders may be subject to customs duties, import taxes, VAT, GST, brokerage fees, customs-clearance charges, or carrier fees imposed by third parties.

Whether these charges are prepaid at checkout or payable upon import should be disclosed during checkout or in our Shipping Policy. Unless the checkout page expressly states that import charges are included, the recipient may be responsible for them where permitted by law.

Prices and promotions may change before an order is submitted. A later price change does not normally affect an order already accepted.

If an obvious pricing or calculation error affects an order, we may contact you with the corrected information and allow you to confirm or cancel the affected purchase. If we cannot fulfill a paid order, we will refund the applicable amount.

9. Payments

Payments are processed using one or more third-party payment providers.

By submitting payment details, you represent that the information is accurate and that you are authorized to use the payment method.

Payment providers may place temporary authorization holds. The release time for such holds is controlled by the applicable bank or payment provider.

We may delay processing while reviewing a declined, reversed, disputed, inconsistent, or potentially unauthorized transaction. We may request additional information reasonably necessary to verify the transaction.

Our handling of payment and transaction information is described in our Privacy Policy.

10. Promotions and Free Shipping

Promotions are subject to the conditions displayed with the offer and our Promotional Terms.

Unless an offer states otherwise, discounts have no cash value; discounts cannot be applied retroactively after checkout; promotions cannot be combined; and offers are subject to product, destination, quantity, period, and availability restrictions.

Our current free-shipping thresholds are: United States orders, qualifying merchandise subtotal of at least US$100; international orders, qualifying merchandise subtotal of at least US$160.

Eligibility is normally calculated after discounts and before taxes or other excluded charges.

If a product is cancelled or returned and the remaining order no longer satisfies the original threshold, the benefit may be recalculated where this was clearly disclosed and applicable law permits it.

11. Order Processing

Most orders are normally processed within 1–2 business days after payment has been successfully completed and any required verification has been resolved.

Processing time is separate from carrier transit time.

Order processing may include payment verification, address review, inventory allocation, product verification, and preparation for shipment.

We use a combination of direct fulfillment and third-party warehouse fulfillment. Products in the same order may be prepared or shipped separately from different locations.

Processing estimates are service estimates, not guaranteed dispatch dates, unless we expressly identify a date as guaranteed.

12. Shipping and Delivery

Shipping destinations, charges, delivery estimates, carriers, customs procedures, tracking, split shipments, and delivery problems are governed by our Shipping Policy.

Depending on the destination, carriers may include USPS, DHL, UPS, FedEx, an international postal operator, or an authorized last-mile provider.

Tracking may take approximately 24–72 hours after dispatch to show its first carrier scan.

Delivery estimates are not guaranteed unless the selected service is expressly described as guaranteed. Delivery may be affected by weather, carrier capacity, public holidays, customs, remote-area conditions, address problems, transportation disruption, legal restrictions, or other circumstances outside our reasonable control.

If we cannot ship a United States order by a promised shipment date, we will provide the notice and cancellation or refund choices required by applicable law no later than that promised date.

13. Shipping Information

You are responsible for reviewing the recipient name, street address, apartment or unit number, city, state or region, postal code, country, telephone number, and delivery instructions before placing an order.

If you identify an error, contact info@roamlayer.com as soon as possible, preferably within 12 calendar hours after receiving the order confirmation.

We will make reasonable efforts to update the address if fulfillment has not progressed too far, but an address change is not guaranteed.

Once a package enters advanced preparation or carrier handling, changes may no longer be possible. Actual costs caused by incorrect or incomplete customer-provided information may be charged where clearly disclosed and permitted by law.

14. Cancellation and Order Changes

To request a cancellation or change, contact info@roamlayer.com as early as possible, preferably within 12 calendar hours after receiving the order confirmation.

The 12-hour period is a priority service window and does not guarantee that a request can be completed. A cancellation or modification is effective only after we confirm it.

Once packing, carrier processing, customs preparation, or transportation has begun, cancellation or modification may no longer be possible.

This section does not limit any statutory cancellation or withdrawal right. Complete rules are provided in our Cancellation Policy.

15. Returns and Exchanges

Eligible return or exchange requests may be submitted within 30 calendar days after delivery, based on the applicable carrier delivery record, subject to our Returns and Exchanges Policy.

For a voluntary return, products generally must have been tried on only as reasonably necessary; remain unworn other than reasonable try-on; be unwashed and unaltered; remain clean and free from significant stains, odors, residue, or visible wear; include applicable tags, accessories, and components; and be appropriately packaged.

Contact info@roamlayer.com before sending a product so that we can provide the correct return destination and instructions.

Return authorization is an administrative process intended to identify and route the return. It does not invalidate a timely statutory withdrawal notice or another mandatory consumer remedy.

After receiving return instructions, customers are normally asked to dispatch the product within 7 calendar days unless a different period applies under mandatory law or is stated in those instructions.

16. Refunds

Refund eligibility, deductions, processing, and payment timing are governed by our Refund Policy.

Where a physical return is required, we will normally review the refund after the product has been received, identified, and inspected.

Approved refunds are normally initiated to the original payment method within 3–7 business days after approval, subject to any earlier mandatory legal deadline.

After we initiate a refund, the bank, card issuer, or payment provider may require an additional 5–10 business days to post the funds. That additional period is controlled by the financial institution and is not an extension of any refund deadline imposed on us by law.

Permitted deductions may include disclosed non-refundable shipping costs, return costs, missing components, promotional recalculations, or loss in value caused by handling beyond what was reasonably necessary. Mandatory refund rights remain unaffected.

17. Damaged Defective Incorrect or Missing Products

If an order arrives damaged, defective, incorrect, incomplete, or with a product missing, contact info@roamlayer.com as soon as reasonably possible.

For visible delivery or fulfillment issues, we recommend contacting us within 7 calendar days after delivery. This is a preferred reporting period that helps us investigate the matter; it does not shorten any mandatory consumer right or warranty period.

We may reasonably request an order number, photographs, labels, packaging information, shipping information, or a video where necessary to assess the issue.

Depending on the circumstances and applicable law, a remedy may include repair, replacement, exchange, shipment of a missing component, partial refund, full refund, or another legally required remedy.

18. Delayed Lost or Delivered Packages

A package is not automatically considered lost when tracking pauses or an estimated delivery date passes.

Contact us if tracking shows no meaningful movement for approximately 7 consecutive business days for a United States shipment, or 10 consecutive business days for an international shipment.

We may need to complete a reasonable carrier investigation before determining the appropriate resolution.

If tracking shows “Delivered” but the package cannot be located, contact us preferably within 3 calendar days. Before contacting us, check the delivery area, mailbox, parcel locker, household members, building reception, property manager, nearby neighbors where appropriate, and any carrier delivery photograph.

These reporting periods do not eliminate rights arising under applicable consumer law.

19. Product Care and Normal Wear

Please follow the care label and product-specific instructions.

Normal wear may include gradual softening, fading, wrinkling, minor pilling, light stretching, surface abrasion, and wear in high-contact areas.

Damage caused by improper washing, drying, storage, alteration, excessive heat, harsh chemicals, sharp objects, rough surfaces, or use inconsistent with the stated purpose is not generally considered a manufacturing defect.

This section does not affect rights relating to a product that was defective, unsafe, or non-conforming at the relevant time.

20. Accounts and Electronic Communications

If customer accounts are available, you are responsible for maintaining reasonably secure login credentials and current contact information.

Notify us promptly if you suspect unauthorized account access.

We may send service communications relating to orders, payment, verification, availability, processing, shipment, delivery, returns, refunds, cancellations, product notices, or account security.

Service communications are separate from optional marketing communications. Marketing preferences and personal-information practices are governed by our Privacy Policy.

21. Reviews and Submitted Content

If you submit a review, rating, photograph, video, comment, testimonial, or similar content (“User Content”), you represent that you created it or have permission to submit it; it reflects your genuine experience; it does not infringe another person’s rights; it does not contain unlawful or harmful material; and you have permission from identifiable individuals where required.

You retain ownership of your User Content. You grant us a non-exclusive, worldwide, royalty-free license to host, reproduce, format, display, and use it in connection with the Services, the relevant products, and lawful promotion of those products.

We may decline to publish or may remove content that is fraudulent, irrelevant, unlawful, abusive, infringing, misleading, or presents a privacy or security concern.

22. Intellectual Property

The Services and their text, photographs, graphics, logos, videos, designs, size charts, guides, layouts, software, and other content are owned by or licensed to Roamlayer and are protected by applicable intellectual-property laws.

No ownership right is transferred to you.

Except for personal and lawful shopping use, you may not copy, republish, modify, commercially reproduce, scrape, distribute, create misleading copies of, or otherwise exploit our content without permission.

23. Third Party Services

The Services may rely on payment processors, ecommerce providers, hosting providers, fulfillment partners, carriers, analytics providers, advertising providers, review services, and social-media platforms.

Independent third parties may have their own terms and privacy practices. We are not responsible for an independent third party’s acts or omissions except where applicable law makes us responsible.

Links to external websites do not necessarily imply endorsement.

24. Availability Errors and Service Changes

We do not guarantee uninterrupted website availability.

We may perform maintenance, apply security updates, correct technical faults, modify website functions, update product information, or discontinue a feature.

We may correct typographical, pricing, inventory, availability, size, color, checkout, or promotional errors.

If an error materially affects an existing order, we will provide an appropriate option, which may include correction, substitution with your agreement, cancellation, or refund.

25. Consumer Rights and Warranties

These Terms do not exclude, restrict, or replace consumer rights that cannot legally be waived.

Depending on your location, mandatory rights may apply to defective goods, goods that do not match their description, incorrect products, delivery, non-delivery, repair, replacement, refund, statutory withdrawal, unfair terms, privacy, or data protection.

To the maximum extent permitted by law, the website and general online services are provided on an “as available” basis. We do not guarantee uninterrupted operation, permanent product availability, or identical appearance across every screen or lighting condition.

Nothing in these Terms limits an express product promise, written guarantee, or statutory warranty that cannot lawfully be excluded.

26. Limitation of Liability

To the maximum extent permitted by applicable law, Roamlayer will not be liable for indirect, incidental, special, exemplary, or consequential losses that were not reasonably foreseeable when the relevant contract was formed.

Where liability may legally be limited, our total liability arising from a particular product or transaction will not exceed the amount paid for the product or transaction giving rise to the claim.

These limitations do not apply to liability that cannot legally be excluded or limited, including liability for fraud, intentional misconduct, gross negligence where applicable, death or personal injury caused by negligence, or violation of mandatory consumer rights.

Nothing in this section excludes remedies expressly provided in our Returns and Exchanges Policy or Refund Policy.

27. Events Outside Reasonable Control

Our performance may be delayed or prevented by events outside our reasonable control, including natural disasters, severe weather, carrier interruptions, customs disruption, transportation closures, labor disruption, public-health emergencies, government action, import or export restrictions, telecommunications failures, cybersecurity incidents, supply-chain disruption, war, or civil unrest.

We will make reasonable efforts to provide relevant information and available options when such an event materially affects an order.

This section does not remove any cancellation, delivery, refund, or other right provided by mandatory law.

28. Suspension and Termination

We may proportionately restrict website, account, or ordering access where reasonably necessary to address fraud, security misuse, unlawful activity, unauthorized payment, threatening conduct, serious promotional abuse, or a material violation of these Terms.

Where appropriate, a restriction may be temporary while the activity is investigated.

A restriction does not eliminate existing refund rights, mandatory consumer rights, obligations associated with an accepted order, or rights relating to an existing dispute.

29. Informal Dispute Resolution

If you believe there is a problem with an order, payment, product, delivery, return, refund, or another matter, contact info@roamlayer.com.

Please provide your order number, a description of the issue, relevant evidence, and the resolution requested.

We will review the available information and attempt to resolve the matter in good faith.

Contacting us does not prevent you from exercising a non-waivable right through a payment provider, consumer-protection authority, privacy regulator, or court.

30. Governing Law and Jurisdiction

To the extent permitted by applicable law, these Terms and transactions made through the Services are governed by the laws of the U.S. state in which our company is incorporated, without regard to conflict-of-law principles.

Any legal proceeding may be brought in a court that has lawful jurisdiction.

If you are a consumer, this section does not deprive you of mandatory protections provided by the laws of your habitual residence or prevent you from bringing a claim in a forum that applicable consumer law makes available to you.

31. Changes to These Terms

We may update these Terms to reflect changes in the Services, products, operations, security practices, or legal requirements.

The updated Terms will be posted with a revised effective date. Material changes will receive additional notice where required by law.

Changes normally apply prospectively and do not alter rights already attached to an accepted order unless the parties agree or applicable law permits the change.

Continued use after the effective date constitutes acceptance only to the extent permitted by law. Separate consent will be obtained where legally required.

32. General Provisions

If a provision of these Terms is invalid or unenforceable, the remaining provisions will continue to apply.

A failure to enforce a provision immediately does not waive the right to enforce it later.

You may not transfer contractual rights or obligations without our consent except where applicable law permits the transfer.

We may transfer business-related rights or obligations as part of a merger, restructuring, financing, business sale, or asset transfer, subject to applicable consumer and privacy rights.

These Terms and the incorporated transaction information constitute the agreement between you and Roamlayer concerning the relevant use or purchase.

33. Contact Us

For questions about these Terms or an order, contact:

Roamlayer LLC

Email: info@roamlayer.com

Phone: +1 (314) 224-4204

Business hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)

Business address: 6414 Woodrow Ave, St. Louis, MO 63121, USA

When contacting us about an existing order, include the order number and a clear description of your concern.