Cancellation Policy

Effective Date: September 8, 2026

At Roamlayer, we understand that plans can change after an order is placed. This Cancellation Policy explains when you can request to cancel or change an order, how we review those requests, what happens once an order has entered fulfillment or shipment, and how refunds for approved cancellations are handled.

This policy should be read together with our Shipping Policy, Returns & Exchanges Policy, Refund Policy, Promotional Terms, and other applicable store policies.

1. Cancellation Request Window

If you would like to cancel an order, please contact us at info@roamlayer.com as soon as possible and preferably within 12 calendar hours after your order is confirmed.

The 12-hour period begins when your order confirmation is issued and runs continuously, including evenings, weekends, and public holidays.

Requests received within this period give us the best opportunity to stop an order before it progresses too far through fulfillment.

However, submitting a request within 12 hours does not automatically guarantee cancellation. Some orders may begin preparation shortly after payment has been confirmed.

Requests received after the first 12 hours may still be reviewed. Where the order has not progressed too far through preparation or shipment, we may still be able to cancel it.

Once an order or applicable item has already been shipped or handed over for delivery, it can no longer normally be cancelled through our pre-shipment cancellation process.

2. How to Request a Cancellation

To request a cancellation, please contact us at:

Email: info@roamlayer.com

Please include:

Your order number
Name associated with the order
Email address used for the order
Whether you would like to cancel the entire order or selected items
Product name where applicable
Size and color where applicable
Quantity
A brief description of your request

Please allow up to 1 business day for an initial response during normal business periods.

Because order preparation may continue while a request is being reviewed, contacting us as early as possible gives us the best chance of making the requested change.

A cancellation is considered confirmed once we have notified you that the applicable order or item has been successfully cancelled.

3. When an Order Can Usually Be Cancelled

We can generally approve a cancellation when the order or applicable item has not progressed too far through fulfillment.

Depending on the order, we may review whether:

Inventory has been allocated or picked
Product details have been verified
Packing has begun
The item has been prepared for shipment
A shipping label has been activated
The package has been assigned to a carrier
The package has been handed over for delivery
International shipping or customs preparation has begun

Cancellation availability is determined by the actual status of the order when we review the request.

For orders containing several products, we may sometimes be able to cancel one item while allowing the remaining products to continue through fulfillment.

4. When Cancellation May No Longer Be Available

Cancellation may no longer be available once an order or product has substantially progressed through preparation or shipment.

This may include situations where:

Inventory picking has begun
Product, size, color, or quantity verification has been completed
Packing has begun
The product has been prepared for shipment
A shipping label has been activated or used
The package has been assigned to a carrier
The package has been collected or accepted for delivery
Tracking indicates active shipment processing
International export or customs preparation has begun

The absence of a public tracking update does not necessarily mean that an order is still available for cancellation.

A package may already have been prepared or handed over before the first public tracking scan appears.

If cancellation is no longer available, you can normally receive the order and then request an eligible return in accordance with our Returns & Exchanges Policy.

5. Order Changes

If you would like to change an order rather than cancel it, please contact info@roamlayer.com as soon as possible, preferably within the same 12-calendar-hour period.

Change requests may include:

Size
Color
Quantity
Product selection
Shipping address
Other order details

We will review the request according to:

Current order status
Product availability
Size or color availability
Requested quantity
Price difference
Shipping requirements
Destination
Whether packing or shipment preparation has begun

Some changes can be made directly, while others may be easier to handle by cancelling the eligible unprocessed item and placing a new order.

An order change is considered confirmed once we have notified you that the change has been completed.

6. Size, Color and Product Changes

If you selected the wrong size, color, or product, please contact us as early as possible.

Where the requested replacement is still available and the original item has not progressed too far through fulfillment, we may be able to update the order.

If the replacement product costs more, we will let you know about the applicable price difference before completing the change.

If the replacement costs less, any eligible difference will normally be returned to the original payment method after the change is approved.

Please allow approximately 3–7 business days for us to initiate an applicable refund.

Your bank, card issuer, or payment provider may require additional time before the funds appear in your account.

Submitting a change request does not reserve the requested size, color, or product while the request is being reviewed.

7. Shipping Address Changes

Please review your shipping address carefully before completing your purchase.

If you notice an error after ordering, contact us at info@roamlayer.com as soon as possible, preferably within 12 calendar hours after order confirmation.

Please provide:

Order number
Name of the recipient
Original shipping address
Complete corrected shipping address
Apartment, suite, floor, or unit number where applicable
City
State, province, or region
Postal or ZIP code
Country
Valid telephone number

Where shipment preparation has not progressed too far, we will make reasonable efforts to update the address.

If the corrected address changes the applicable:

Shipping zone
Shipping charge
Remote-area charge
Tax treatment
Import requirements
Delivery availability

we will let you know about any material change before proceeding where reasonably possible.

Once a package has been shipped, address changes may be limited by the carrier’s available services.

Where carrier redirection is available, additional carrier charges or conditions may apply.

8. Partial Order Cancellations

If your order contains several products, you may request cancellation of only selected items.

Please clearly identify:

The item you would like to cancel
Size and color where applicable
Quantity
Whether other items in the order should continue

Partial cancellations are reviewed according to the same order-status considerations as full cancellations.

If the selected item remains eligible for cancellation, the other products can continue through normal fulfillment.

If a partial cancellation changes your eligibility for:

Free shipping
Minimum-spend discounts
Multi-buy discounts
Bundle pricing
Promotional gifts
Other conditional promotions

the remaining order and applicable refund may be recalculated according to the relevant Promotional Terms and applicable law.

For example, where a partial cancellation reduces an order below an applicable free-shipping threshold, the standard shipping charge for the remaining order may apply where permitted.

Where reasonably possible, we will let you know about any material adjustment before completing the partial cancellation.

9. Split Shipments and Multiple-Item Orders

Orders containing several products may occasionally be prepared or shipped separately.

Different items may:

Be prepared at different times
Be shipped in different packages
Have different tracking numbers
Use different carriers
Arrive on different dates
Be fulfilled from different inventory locations

If one item has already shipped but another has not, we may only be able to cancel the portion that has not yet progressed through fulfillment.

Cancellation of one item or package does not automatically cancel every item associated with the order.

If the shipped portion is no longer wanted, the applicable return procedure can normally be followed after delivery.

10. Approved Cancellation Refunds

When a cancellation is approved, the eligible refund will normally be returned to the original payment method used for the order.

We normally initiate an approved cancellation refund within 3–7 business days after cancellation has been confirmed.

After the refund has been submitted, your bank, card issuer, or payment provider may require approximately 5–10 additional business days to make the funds available.

Actual posting times vary between financial institutions and payment providers.

If payment was authorized but had not yet been fully captured, you may see:

A released authorization
A reversed authorization
A cancelled pending transaction

rather than a separate refund.

Your bank may need additional time to remove a pending authorization.

11. Refund Amount for an Approved Cancellation

The refundable amount for an approved cancellation is generally based on the amount actually paid for the cancelled product or order.

The amount may reflect:

Discounts
Promotional pricing
Coupon reductions
Store credit applied to the purchase
Eligible taxes
Applicable shipping adjustments
Promotional recalculations

If the entire order is successfully cancelled before shipment, an applicable shipping charge collected for that order will generally be refunded.

For a partial cancellation, shipping charges may be recalculated based on the products that remain in the order.

An approved refund will not exceed the amount actually paid for the applicable cancelled product or transaction.

12. Orders That Have Already Shipped

Once an order has been shipped or handed over for delivery, pre-shipment cancellation is normally no longer available.

If you no longer want the order, please:

Continue monitoring the tracking information.
Receive the package.
Review the product after delivery.
Contact us at info@roamlayer.com if you would like to request a return.
Follow the applicable Returns & Exchanges Policy.

We recommend following the normal return process rather than refusing a shipment.

Receiving the package first generally makes it easier to identify the order, inspect the merchandise, and handle an eligible return correctly.

13. Refused, Unclaimed or Undeliverable Packages

Refusing delivery, failing to collect a package, or having a shipment returned because of address or customs issues is different from completing an approved cancellation.

A shipment may be returned because of:

Recipient refusal
Incorrect or incomplete address information
Repeated unsuccessful delivery attempts
Recipient unavailable
Package not collected
Customs clearance failure
Unpaid import charges
Missing customs information
Carrier inability to complete delivery

Once the package reaches the applicable return location, please allow up to 10 business days for it to be reviewed.

Where permitted by applicable law, an eligible refund may reflect actual non-refundable expenses resulting from circumstances not caused by us, such as:

Original shipping costs
Return transportation
Carrier handling charges
Customs charges
Storage charges
Address-correction fees
Redirection costs
Other costs connected with the failed delivery

If the delivery issue resulted from our confirmed error, we will handle the resulting costs accordingly.

14. Duplicate Orders

If you accidentally place the same or a similar order more than once, please contact us at info@roamlayer.com as soon as possible.

Where possible, please contact us within 12 calendar hours after the most recent order confirmation.

Please identify:

Which order you would like to keep
Which order you would like to cancel
Relevant order numbers
Products involved
Sizes and colors
Quantities

Duplicate orders are not automatically identified or cancelled.

Where the duplicate order has not progressed too far through fulfillment, we will make reasonable efforts to cancel it.

If both orders have already shipped, the applicable return procedure can normally be followed after delivery.

15. Out-of-Stock or Unavailable Products

Occasionally, a product, size, color, or variation may become unavailable after an order has been placed.

If we determine that an item cannot reasonably be fulfilled, we will contact you.

Depending on the circumstances, available options may include:

Waiting for restocking where appropriate
Selecting another available variation
Selecting an alternative product
Cancelling the unavailable item
Cancelling the affected order

If the unavailable item is cancelled, the applicable amount will normally be refunded to the original payment method within 3–7 business days after cancellation is confirmed.

Your payment provider may then require additional processing time.

16. Payment Verification and Order Review

In some cases, an order may need additional review before fulfillment can continue.

This may happen where:

Payment cannot be verified
Billing information differs from payment-provider information
Additional address information is needed
The transaction is flagged for possible unauthorized activity
Payment information is incomplete
The payment provider declines or reverses the transaction
Multiple payment attempts require additional review
Shipping or billing information presents a security concern

Where additional information is reasonably needed, we may contact you before proceeding.

If the information needed to complete the order cannot be obtained, the order or affected item may be cancelled.

If payment has already been successfully collected, any eligible refund will normally be issued to the original payment method.

17. Cancellations Initiated by Us

There may be circumstances where we need to cancel all or part of an order.

Examples may include:

Product unavailability
Size or color unavailability
Pricing or listing errors
Payment authorization failure
Suspected unauthorized or fraudulent activity
Shipping restrictions
Carrier limitations
Legal or regulatory restrictions
Inability to reliably deliver to the provided address
Product damage discovered before shipment
Fulfillment becoming unavailable
Another circumstance preventing reasonable or lawful completion of the order

Where we cancel a paid order or product, we will notify you and return the applicable amount to the original payment method.

We normally initiate the refund within 3–7 business days after cancellation.

Customers are not charged a cancellation fee when we initiate the cancellation.

18. Promotional and Discounted Orders

Orders placed using promotions or discounts follow the same general cancellation process.

This may include:

Percentage discounts
Coupon promotions
Multi-buy offers
Bundle pricing
Minimum-spend offers
Seasonal promotions
Promotional gifts
Free-shipping offers

If only part of a promotional order is cancelled, the remaining order may no longer satisfy the original promotional conditions.

Where permitted by law and the applicable Promotional Terms:

Discounts may be recalculated
Bundle pricing may be adjusted
Quantity-based discounts may change
Free-shipping eligibility may be recalculated
Promotional gifts may be removed where the qualifying purchase is cancelled
The refund may reflect the revised value of the products remaining in the order

Refunds are based on the amount actually paid after applicable discounts rather than the original undiscounted retail price.

19. International Orders

International orders follow the same general cancellation request process described in this policy.

Because international shipments may involve additional export, customs, and carrier preparation, the opportunity to stop an order may become more limited once fulfillment progresses.

If an international order is still at an early enough stage, we will make reasonable efforts to process an eligible cancellation request.

Once shipment, export preparation, customs preparation, or carrier handoff has progressed, cancellation may no longer be available.

If cancellation is no longer possible, the normal Returns & Exchanges Policy can generally be followed after delivery.

Where relevant:

Duties or taxes not yet incurred will be handled according to the order status
Amounts paid directly to customs authorities or other third parties are not automatically refundable by Roamlayer
Bank currency-conversion or foreign-transaction fees are controlled by the applicable financial institution
Exchange-rate changes may affect the amount displayed in the customer’s local currency

Any mandatory cancellation or withdrawal rights available under applicable consumer law remain unaffected.

20. Weekends and Public Holidays

The standard 12-calendar-hour cancellation request window runs continuously, including weekends and public holidays.

If you send your request when customer service is not operating, the time your email is received will be used when reviewing whether it was submitted within the applicable period.

Requests are normally reviewed within 1 business day.

Business days generally mean Monday through Friday, excluding applicable public holidays.

21. When a Cancellation Is Confirmed

Submitting an email or cancellation request means that we have received your request for review; it does not by itself confirm that the order has already been stopped.

A cancellation is considered complete once we have confirmed that the applicable order or item has been cancelled.

Until that confirmation is provided, the order may continue through normal preparation.

If we find that the order has progressed too far to cancel, we will let you know and provide the appropriate next steps.

22. Consumer Rights

This Cancellation Policy describes our standard operational process for cancelling or changing orders.

Nothing in this policy is intended to exclude, restrict, waive, or reduce mandatory consumer rights that apply to your purchase.

Depending on your location, additional rights may apply to:

Online purchase cancellation
Distance-sale withdrawal
Returns
Refunds
Defective products
Incorrect products
Non-delivery
Other consumer remedies

In particular, customers in certain European countries and other jurisdictions may have statutory cancellation or withdrawal rights for qualifying online purchases that are separate from our 12-hour pre-shipment cancellation process.

The 12-hour period describes the timeframe in which we are generally able to attempt to stop an order before fulfillment progresses. It does not shorten any mandatory statutory cancellation or withdrawal period provided by applicable law.

Where applicable consumer law provides stronger or different rights, those legal requirements will apply.

23. Contact Us

If you would like to cancel or modify an order, correct a shipping address, report a duplicate order, or ask about an approved cancellation refund, please contact us:

Company Name: Roamlayer LLC
Email: info@roamlayer.com
Phone: +1 (314) 224-4204
Business Hours: Monday–Friday, 9:00 AM–5:00 PM (Central Time)
Business Address: 6414 Woodrow Ave, St. Louis, MO 63121, USA

When contacting us about an order, please include your order number and clearly describe the change or cancellation you are requesting.

The earlier you contact us, the better the chance that we can make the requested change before the order progresses through fulfillment.